General Manager

About the role

The General Manager directs, implements, and maintains a service and management philosophy, which serves as a guide to respective staff and takes the necessary steps to achieve stated objectives in sales, cost environment, employee retention, cleanliness, and sanitation. The General Manager is responsible for managing the daily operations of our restaurant, including the selection, development, and performance management of employees.

Responsibilities

• Foster and maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests
• Foster and promote a cooperative working climate, maximizing productivity and employee morale
• Ensure proper knowledge of all company policies and procedures, rules and regulations.
• Constantly evaluate managers, chefs and all staff.
• Ensure proper reporting of all revenue, and costs.
• Manage all the costs of the restaurant.
• Ensure they are in line with the budget and/or guidelines.
• Ensure reporting is timely.
• Oversee the processing of the payroll.
• Ensure the labor cost is accurate and up to date, and all employees are properly paid.
• Maintain a healthy, happy, and productive work environment to foster loyalty and dedication
• Keep VP of Operations promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggests alternative courses of action
• Complete job responsibilities and performance objectives in a timely and effective manner
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity and efficiency/effectiveness
• Maintain low staff turnover rate and high morale
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Responsible for ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Enforce sanitary practices for food handling, general cleanliness, and maintenance