General Manager

About the role

Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members.

The General Manager oversees its respective centers, teams, and processes that are essential to our success. A General Manager will build a team of capable and competent employees that can enhance and optimize operational performance of their centers.

Responsibilities

• Develop a team that delivers high-level operational outcomes and processes
• Perform as a stable operations leader, achieving KPIs and measurable goals
• Optimize operational processes to deliver on goals, including staffing percentages and budget adherence
• Effectively collaborate with other company departments/teams to achieve successful results
• Independently drive key change and transformation initiatives aligned with organizational strategic goals
• Audit SOPs and ensure accountability of SOP compliance at all center levels
• Coach and develop staff to ensure all are high-performing team members
• Hold team accountable for C.A.R.E Core Habits
• Build a capable and competent Office Team at each office
• Develop the team in a cost-effective manner, with a focus on cross-training employees
• Provide a strong culture of continued education and training for all staff members
• Manage, develop, and coach staff
• Ensure center SOP compliance through consistent auditing and follow-through
• Achieve monthly center goals, including financial goals and patient satisfaction goals
• Promote a culture of positivity and help build a company with long-term sustainability
• Obtain high levels of patient satisfaction, with a goal of a net promoter score above 82%
• Ensure smooth-running office level operations and site-level autonomy
• Create a positive and respectful center environment
• Complete all audit logs, including labs, RX, open notes, messages, and Klara inbox
• Cross-train staff for versatile staffing
• Manage inventory and cash as per SOP guidelines
• Schedule on-site visits for preparation and to allow staff and providers to prepare
• Ensure that all office appointments for 2 days ahead are checked for accuracy and corrected if inaccurately scheduled
• Collaborate with PSC on office updates, provider updates, and scheduling needs
• Take responsibility when office team makes mistakes, using coaching and learning sessions

Qualifications

• 2 or more years of leadership experience preferred
• Healthcare administration or management background preferred
• Strong computer literacy
• Leadership qualities with good communication skills
• Conflict resolution skills must be developed
• Dermatology experience preferred
• Working knowledge of HIPAA & OSHA compliance

Competencies

• Knowledge and proactive critical thinking, with advanced knowledge of company systems
• Leadership and growth-oriented, with a track record of finding innovative ways to grow revenue and increase margins
• Strategic and efficient planning, with a focus on data, details, and analysis
• Honesty, integrity, and culture-inspiring, with the ability to earn trust with staff, providers, and patients
• Talent appreciation, with the ability to inspire, motivate, coach, and develop others
• Effective communicator, with the ability to communicate passionately and persuasively across a diverse set of stakeholders
• Organized planning and results-oriented, with a strong work ethic and entrepreneurial spirit

Benefits

• Medical, HSA/FSA, Dental, and Vision benefits for full-time employees
• 401K after 30 days of employment
• Company-sponsored Short Term Disability (non-California employees only)
• Pre-tax savings available for public transit commuters
• Birthday as an additional personal holiday
• Employee discounts on Schweiger skin care products and cosmetic services

Pay

Compensation range: $55,000-$65,000

Schedule

Employee is expected to be in their office(s) during the week, with occasional travel outside of their region and/or to the corporate office.