General Manager

Roles and Responsibilities

• Provide an exceptional experience for students and parents, delivering strong engagement and maximizing student enrollment
• Oversee and guide a team of instructional and administrative staff to cultivate a collaborative and supportive work environment while delivering a high quality educational experience
• Manage the school’s Profit & Loss (P&L) statement, including data analysis, budget tracking, and cost control to enhance financial performance
• Create high-quality events to foster a sense of community, motivate students, and ensure their continued participation
• Provide top-quality customer service, including billing, schedule management, and clear and timely communication
• Be a Brand Ambassador. Build relationships in the local community, networking with local businesses, service organizations, and other educational institutions, to increase visibility, create performance opportunities, and drive the business
• Hire and onboard staff members. This includes recruiting and training to ensure they are successful in their roles and contribute to the success of the school
• Promote Diversity and Inclusion to create a welcoming and respectful environment for all individuals
• Deliver results through the management of educational and business Key Performance Indicators (KPIs)
• Manage the marketing, sales, and promotions to drive school and student success
• Manage staff and school facilities to ensure a safe experience for all students. This includes maintaining staff compliance with safety standards and following protocols

Skill Requirements

• 3+ years work experience in management, sales, marketing, or customer service-related role
• Experience reviewing and managing a P&L or budget
• Excellent customer service skills
• Strong experience recruiting and managing staff
• Excellent communication skills (written and verbal)
• Proven problem-solving skills
• A collaborator who works well across diverse populations
• Strong work ethic, integrity, and leadership skills
• Detail-oriented with strong organizational skills
• Experience and interest in working with children
• Passion and/or interest in music and the arts
• Entrepreneurial spirit and drive to grow a small business