General Manager

About the role

We lead and inspire an ideal home services company with the best in the business working alongside us. Your key responsibilities include:

Responsibilities

• Direct staff members in sales, service, installation, warehouse, fleet, call center, and dispatch.
• Maintain and monitor staff performance to ensure daily revenue and sold-hour goals are met.
• Show employees how their individual contributions impact the company’s success.
• Communicate clearly, recognize employees, and build rapport.
• Monitor employee engagement levels and foster a healthy work environment.
• Train and advise staff on winning new referrals and gaining repeat business.
• Evaluate and coach staff to success based on customer satisfaction metrics.
• Create and implement plans for escalating customer complaints for quick, favorable resolutions.
• Develop and manage an annual budget, control expenses, and meet or exceed the plan.
• Ensure sufficient staffing to meet ongoing customer demand and seasonal spikes.
• Lead daily huddles, team meetings, and 1:1s to shape company culture and promote enthusiasm and brand loyalty.
• Set the tone for the entire organization with energy and positivity.

Requirements

Desired skills and experience include:

• Possess the ability to inspire both personal and professional growth in our team members.
• Provide unparalleled customer satisfaction and drive team performance to achieve all business goals and objectives.
• Be detail-oriented, organized, and a multi-tasker with strong presentation and communication skills.
• Be proficient in using computers and Microsoft Office applications (Excel, Word, PowerPoint).

Qualifications

Essential qualifications include:

• High school diploma or equivalent.
• Experience in home services or related field preferred.
• Ability to work flexible hours including evenings and weekends.
• Valid driver’s license and reliable transportation.

Skills

• Customer service skills
• Team management
• Communication skills
• Computer proficiency

Benefits

Our benefits package includes:

• Competitive pay ranging from $150k to $200k + bonuses.
• Medical insurance through Blue Cross Blue Shield PPO with 100% coverage for you and your family.
• Up to three weeks of paid vacation.
• 401(k) plan with a 5% match.
• PAID training through Nexstar and Service Titan.
• Company-supplied vehicle.

Pay

$150k - $200k + bonuses

Schedule

Flexible schedule to accommodate home services needs, including evenings and weekends.