General Manager

Nestled in the mountains of Western North Carolina, Waynesville Inn & Golf Resort (Golfweek top 200) is a historic destination resort featuring championship golf, vibrant dining, resort accommodations, group and event business, and a growing membership community. This role is an opportunity to lead a property with character, guide a talented team, and help shape the next chapter of a truly special place.

About the role

You will serve as the senior on-property leader, responsible for aligning the team, elevating the guest and member experience, and driving disciplined operational and financial performance across the resort, including:

• Rooms, guest experience, and resort operations
• Food and Beverage, banquets, and events
• Golf and membership engagement
• Sales, marketing, and revenue performance
• Financial leadership, forecasting, and cost discipline
• Team development, accountability, and culture
• Community relationships and brand presence

This role works closely with ownership, regional leadership, and Hilton Tapestry standards to ensure the resort continues to grow while preserving its unique identity and sense of place.

Requirements

• Meaningful leadership experience in an upscale hotel, resort, club, or independent hospitality environment
• May already be serving as a General Manager, or may be a high-performing number two leader who is ready for the full seat
• Understands multi-revenue operations, including rooms, Food and Beverage, golf, membership, banquets, and events
• Leads with presence, humility, accountability, and conviction
• Knows how to build teams, coach leaders, and raise standards without eroding trust or damaging morale
• Can balance financial discipline with an exceptional guest and member experience
• Is highly visible, operationally engaged, and comfortable leading through complexity
• Values legacy, community, and long-term impact

What Success Looks Like

• Dependable alignment, camaraderie, and accountability across departments
• Reliability and consistency in guest, member, and team experience
• Strong operating discipline, communication, and follow-through
• Elite planning, forecasting, and financial stewardship
• Continued innovation and elevation of the property while protecting what makes it distinctive

Why This Role Is Different

This is not just another General Manager role. It is an opportunity to lead a resort built around a newly renovated elite golf experience, at the center of its community, oversee multiple revenue streams that must operate as a single, aligned business, and help strengthen a property with history, personality, and meaningful upside. For the right leader, this is a chance to step into a highly visible role, build something meaningful, and leave a lasting mark on a very special place.

Benefits

• Comprehensive Medical/Dental/Vision benefits
• 401K
• Generous PTO program
• Employee Referral Bonus Program
• Opportunity to join a winning culture recognized for rewarding top performers with career advancement

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, partners, and communities.