General Manager

About the role

Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system. The General Manager oversees all studio functions from sales to instructors.

Responsibilities

• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Intro classes
• Membership sales
• Manage staff schedule
• Ensure that studio retail/products are stocked with accurate inventory counts
• Train and Supervise Sales Associates
• Hire/Manage instructors at the studio
• Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
• Review instructor evaluations and assist in mentorship/disciplinary action as needed
• Independently make decisions related to high level customer service
• Collect outstanding dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Maintain all forms, administrative supplies, and studio literature stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio

Qualifications

• 2+ years of retail/service sales or fitness sales experience
• Confident in generating personal sales and training Sales Associates in sales
• Able to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Able to excel in a fast changing, diverse environment
• Able to recognize areas of improvement and make changes using good judgement
• An affinity and passion for fitness
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