General Manager

About the role

The General Manager is responsible for creating a positive staff & member experience by providing a superior level of customer service to Planet Fitness employees, members, prospective members, and guests.

Responsibilities

• Oversees staffing schedules with the assurance that all shifts are regularly covered.
• Leads by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
• Leads a team through systems and operations to achieve common sales and membership goals.
• Assists in preparation of all HR related forms in a timely manner.
• Resolves employee and member issues or concerns in a professional manner.
• Provides 24/7 backup support for any employee who is absent and reachable by phone
• Is a brand ambassador by leading a judgement free lifestyle.
• Participates in the training and development of staff to include providing day to day coaching.
• Oversees pre-screening, hiring, onboarding and recruiting.
• Performs membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Performs prospective member calls and tours; assessing their membership needs.
• Delegates and oversees regular, consistent cleaning and sanitizing of restrooms, locker rooms, tanning areas, all exercise equipment, etc.
• Frequently performs a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly addresses maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
• Oversees the ordering of club supplies uses specific budget based on club requirements.
• Tracks Key Performance Indicators such as signups, guest counts, cancels, info calls (daily, weekly, monthly, annually) etc.
• Manages marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Assists in the completion of recorded info call inspections.

Qualifications/Requirements

• A high school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Prior management or supervisor experience preferred.
• Must be willing to become CPR/AED certified
• Must be available to oversee staff and operations of a 24 hour facility
• Must be willing to complete a background check
• Must be willing to occasionally travel for training and to support other locations.
• Customer service background preferred.
• Basic computer proficiency.
• Superior problem-solving skills.
• Exceptional leadership and diplomacy skills.
• Must complete required ASM Reading List and PFU courses on Leadership.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with staff, members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Qualifications/Requirements

• A high school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Prior management or supervisor experience preferred.
• Must be willing to become CPR/AED certified
• Must be available to oversee staff and operations of a 24 hour facility
• Must be willing to complete a background check
• Must be willing to occasionally travel for training and to support other locations.
• Customer service background preferred.
• Basic computer proficiency.
• Superior problem-solving skills.
• Exceptional leadership and diplomacy skills.
• Must complete required ASM Reading List and PFU courses on Leadership.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with staff, members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.