General Manager

About the role

The General Manager is responsible for creating a positive staff & member experience by providing a superior level of customer service to Planet Fitness employees, members, prospective members, and guests.

Responsibilities

• Oversees staffing schedules with the assurance that all shifts are regularly covered.
• Leads by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
• Leads a team through systems and operations to achieve common sales and membership goals.
• Assists in preparation of all HR related forms in a timely manner.
• Resolves employee and member issues or concerns in a professional manner.
• Provides 24/7 backup support for any employee who is absent and reachable by phone.
• Is a brand ambassador by leading a judgement free lifestyle.
• Participates in the training and development of staff to include providing day to day coaching.
• Oversees pre-screening, hiring, onboarding and recruiting.
• Performs membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Performs prospective member calls and tours; assessing their membership needs.
• Frequently performs a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly addresses maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
• Oversees the ordering of club supplies uses specific budget based on club requirements.
• Tracks Key Performance Indicators such as signups, guest counts, cancels, info calls (daily, weekly, monthly, annually) etc.
• Manages marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Assists in the completion of recorded info call inspections.

Qualifications/Requirements

• A high school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Prior management or supervisor experience preferred.
• Must be willing to become CPR/AED certified.
• Must be available to oversee staff and operations of a 24 hour facility.
• Must be willing to complete a background check.
• Must be willing to occasionally travel for training and to support other locations.
• Customer service background preferred.
• Basic computer proficiency.
• Superior problem-solving skills.
• Exceptional leadership and diplomacy skills.
• Must complete required ASM Reading List and PFU courses on Leadership.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with staff, members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefits

• Career advancement opportunities
• Weekly pay with monthly bonus opportunities
• Black Card membership, employee perks, rewards, and discounts
• Paid breaks
• Paid time off
• 401(k) & Roth Retirement savings plan (with employer match)
• Engaging team-building competitions, sales contests, and social events

Company Information

Lev Management LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Lev Management, developing Columbia and the Midlands of South Carolina.