General Manager

About the role

The Hotel General Manager (GM) oversees and manages the day-to-day operations of Hotel Revival, a boutique hotel in Baltimore's historic Mount Vernon neighborhood. The hotel is known for its commitment to the restoration of Baltimore and its focus on local products, history, and cuisine.

Responsibilities

• Administer and control administrative tasks, including accounts and contracts.
• Develop and implement strategies for growth and financial management.
• Manage and train staff, ensuring they adhere to New Waterloo's policies and procedures.
• Oversee the maintenance of the hotel's exterior and public spaces, and coordinate special projects.
• Ensure compliance with safety and emergency procedures, and maintain equipment in good working order.
• Manage guest billing and collection, and coordinate contract services.
• Communicate with various stakeholders and maintain a professional demeanor.
• Lead and motivate the team to achieve the hotel's goals and standards.
• Ensure the hotel meets New Waterloo's standard operating procedures and maintains accurate records.

Requirements

• A Bachelor’s degree from an accredited four-year college or university, or equivalent experience.
• At least 5 years of experience in a hospitality or service industry leadership role.
• A proven track record of managing teams and executing business plans.
• An entrepreneurial spirit and CEO mindset.
• Solutions-oriented and driven, with the confidence to make fast-paced decisions.
• Strong written and verbal communication skills, and the ability to be an ambassador for the hotel.
• A belief in good hospitality as an experience, not just a transaction.
• A leader who is dedicated to developing with their team and creating a holistic sense of mission.
• A strong work ethic and the ability to work autonomously and in a dynamic environment.

Qualifications

• Excellent time management and the ability to function effectively in a high-volume environment.

Skills

• Leadership and management skills.
• Financial management and budgeting.
• Team building and training.
• Communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Attention to detail and accuracy in reporting.

Benefits

• Up to 3 weeks paid time off annually.
• 50% off discount at most New Waterloo restaurants.
• Health, vision, and dental benefits.
• 401K matching.
• Paid holidays.
• Tuition reimbursement.
• Referral bonuses.
• Discounts at our shops, hotels, and local partnerships.

Pay

$150,000.00 - $175,000.00 Annually

Schedule

Flexible hours in a high-volume environment.