General Manager

About the role

Resurgence Brewing Co. (RBC) delivers memorable beer moments to the Greater Buffalo region through its taproom, bar, and brewery tours. The General Manager (GM) is a full‑time leader who oversees all taproom operations, drives profitability, and supports meaningful growth while embodying the brand’s values of innovation, creativity, and hospitality.

Responsibilities

• Oversee day‑to‑day operations of the taproom, ensuring a superior experience for staff and guests.
• Manage, train, motivate, and develop a team of front‑of‑house and back‑of‑house staff.
• Coordinate staff schedules and maintain appropriate staffing levels.
• Maintain quality standards for beer, cider, cocktails, and food service.
• Ensure compliance with health, safety, and food‑handling regulations.
• Develop and execute business strategies that drive profit and growth.
• Prepare, manage, and monitor budgets, forecasting, and financial performance metrics.
• Foster a positive work culture that reflects RBC’s brand values.
• Report to the Director of Taproom Operations on operational performance and initiatives.

Requirements

• Minimum of a high school diploma; an advanced degree is a plus.
• At least two (2) years of General Manager or Assistant General Manager experience in a restaurant setting; brewery or beverage industry experience is a plus.
• Strong knowledge of full‑service restaurant operations.
• Excellent leadership and team‑management abilities, with a track record of training and developing staff.
• Proven experience with budgeting, forecasting, and financial performance analysis.
• Exceptional guest service and communication skills.
• Ability to thrive in a fast‑paced, high‑volume environment while maintaining quality and efficiency.
• Understanding of health, safety, and food‑handling regulations.
• Strong organizational and problem‑solving skills.
• Proficiency with point‑of‑sale (POS) systems and basic office computer applications.
• Flexibility to work evenings, weekends, and holidays.
• Passion for craft beverages, hospitality, and delivering memorable guest experiences.
• Forklift certification is a plus.
• Authorized to work in the United States.

Schedule

Weekend and evening availability are required; flexibility to work evenings, weekends, and holidays is essential.

Why Buffalo?

RBC is located in the heart of Buffalo, NY—known as the “City of Good Neighbors.” The city offers affordable living, a vibrant craft‑brew scene, four distinct seasons, and a rich mix of history, architecture, and the arts. It’s a close‑knit community where hard work is valued, sports fandom runs deep, and the Great Lakes and Finger Lakes are just a short drive away.