General Manager

About the role

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!

The General Manager is responsible for the overall performance of the branch operation. The GM will be focused on recruiting, developing, and retaining top talent within a high performing branch working for a leader in the consumer finance industry. In addition, the GM will be responsible for managers, team members, managing the branch P&L, driving new loan growth, managing current loan portfolio, marketing, maintenance of current business partnerships, and development of new strategic business partners. The General Manager will perform in accordance with RMC’s Mission, Vision and Shared Values.

Responsibilities

• Lead a focused and dedicated team to effectively meet the company established loan goals and operational metrics.
• Manages overall day-to-day branch operations by enhancing branch profitability, control, and growth through effective leadership and employee development.
• Challenge and motivate managers and team members in an atmosphere of mutual respect, while establishing expectations, setting standards, and providing timely, effective feedback.
• Exercises a degree of independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines and District Supervisor oversight.
• Subject matter expert on our personal loan product offerings to present loan solutions to current and potential customers that help them achieve their financial goals.
• Manages risk mitigation by creating and maintaining branch operations solvency by the control of assets, proper credit extension, and proper follow-up and counseling of past-due customers.
• Directs managers and team members in setting and accomplishing collection goals and monitors to ensure all personnel are following both the letter and the spirit of the FDCPA (Fair Debt Collection Practices Act).
• Trains branch team members and monitors strict compliance with UDAAP (Unfair or Deceptive Acts or Practices).
• Establish and build customer relationships through delivering exceptional service.
• Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness and maintaining efficiency.
• Partners with Recruiting and District Supervisors to address branch staffing needs including conducting interviews and actively seeking top talent.
• Cultivates new relationships with local retail businesses. Partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints