General Manager

About the role

Rancho Caymus Inn is seeking a General Manager to oversee daily operations, lead team development, and support strategic business initiatives. This role is ideal for someone who is equally comfortable coaching a team, making thoughtful decisions, and solving challenges as they arise. The General Manager will play a key role in shaping the guest experience while supporting marketing efforts and building strong partnerships within the Napa Valley community.

Responsibilities

• Lead, mentor, and develop a diverse team while promoting internal talent and career growth.
• Ensure guest satisfaction goals are consistently achieved through service excellence.
• Create and support property-level initiatives and foster local partnerships to contribute to long-term success.
• Oversee departmental budgets and expenses with accountability for financial performance.
• Use data and reporting to build business plans, track progress, and drive improvements.
• Maintain clear communication across the team through meetings, agendas, and updates.
• Collaborate with ownership/executive team on strategic planning and reporting.
• Implement strategies to optimize efficiency, increase profitability, and elevate the customer experience.
• Foster a culture of accountability, innovation, and continuous improvement.
• Monitor key metrics and financial performance, identifying opportunities for improvement.
• Build and develop a high-performing team through hiring, training, and ongoing coaching.

Qualifications

• Proven background in guest- or customer-facing industries with a strong record of delivering high levels of satisfaction and service.
• Demonstrated leadership experience managing teams of 10+ and developing direct reports.
• Experience managing departmental budgets, cost control, and performance against key metrics.
• Comfortable using reports and data to create business plans and guide decision-making.
• History of contributing to new initiatives, pilot programs, or task force assignments.
• Commitment to professional growth, continuous learning, and mentorship.
• Able to lead with integrity and motivate teams toward shared goals.
• Proficient in operational tools, systems, and performance metrics.
• Excellent communication and interpersonal skills.
• A strong grasp of budgeting, financial reporting, and forecasting.
• Strong organizational skills and comfort managing complexity.