General Manager

About the role

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products, serving an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. The company offers a broad mix of high‑end products sourced worldwide, with over 150,000 product offerings, 112 locations across North America, and a state‑of‑the‑art field force serving more than 110,000 customers. Since 1968, Richelieu has been guided by five Core Values — Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership — which support its mission to enable customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces. The opportunity is for a General Manager to take full operational responsibility for the US region covering Boston, MA; Portland, ME; Rocky Hill, CT and the surrounding area, joining a growing, winning international organization that emphasizes people and culture, career development, and a healthy work‑home balance.

Responsibilities

• Drive the growth of regional sales through existing customer relationships and new business acquisition by providing coaching, strategy, and direction to sales managers and/or the outside sales team as needed.
• Take personal ownership for the strategic growth of customer accounts.
• Provide support and organization to Branch Managers, enabling Richelieu to efficiently process customer orders and manage shipping and receiving accurately, safely, and on‑time.
• Maintain accountability for the complete P&L, taking full responsibility for the growth and success of the region.
• Ensure an effective flow of communication with all personnel involved in the follow‑up of customer service and shipping/receiving duties.
• Oversee and ensure all logistics‑related operations comply with applicable environmental, health, safety, and other regulatory rules.
• Advise managers in recruitment and team development by overseeing hiring, supervising, and training employees to achieve company goals.
• Establish and execute strategies to improve existing processes, procedures, and methods, ensuring efficiency throughout all departments.
• Maintain a detailed awareness of daily KPIs regarding sales and operations performance.
• Instill and drive a positive working culture by leading from the front, creating an environment that individuals desire to be part of.

Requirements

• Related experience from industrial or building materials distribution, with an emphasis on leadership of outside sales and operations teams.
• A commercial or sales‑driven mindset, optimally including leadership in sales.
• Deep knowledge/understanding of complete branch office operations, specifically with P&L responsibility.
• An empathetic leader with superior emotional intelligence, able to recognize and develop the unique traits of team members and direct their professional growth.
• Excellent communication skills with the ability to