General Manager

Responsibilities

• Insure restaurant is 100% staffed with quality Team Members.
• Increase sales by providing outstanding product and service.
• Write an effective work schedule each week and post it by 2PM on Friday.
• Work Quarterback position lunch, dinner and weekends, monitoring quality of food and service.
• Insure full implementation of new employee orientation and TMTP.
• Review the performance of all Team Members, Shift Managers and Assistant Managers twice per year.
• Execute Arby’s Operational Systems daily to insure a clean, organized restaurant, prepared to deliver quality food, fast and friendly.
• Purchase food, beverages and supplies as needed and oversee their preparation to insure that every product served meets our high standards of product quality.
• Operate in accordance with established performance, profits and operating standards as set out in the OSM and Bentley-Miller Handbook.
• Supervise and motivate Team Members, Shift Managers, Assistant Managers and Managers to perform to their highest possible level of ability.
• Have a good working knowledge of all equipment, and assume responsibility for preventive maintenance of a restaurant.
• Maintain high standards of service throughout the operational day by demonstrating management by example.
• Utilize all management tools to keep neat, accurate and current records providing the historical data to plan for increased sales and profits.
• Insure all marketing plans are executed on time and accurately to build repeat customer visits.
• Responsible for initiating and implementing approved Local Store Marketing ideas.
• Review income statements and progress toward goals with the District Manager each period.
• Take action to solve problems as necessary.
• Communicate openly and honestly with subordinates, superiors and all others about plans, progress and problems.
• Continually help develop Assistant Managers and Managers in the operation of an Arby’s restaurant and prepare them for General Manager responsibilities.
• Provide leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment toward Company objectives.
• Responsible for increasing sales and making a profit.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.

Qualifications

• Preferred: 1 year of experience as a General Manager in the restaurant or retail industries.