General Manager
About the role
Welcome to AC Hotel Oakland Downtown and Residence Inn Oakland Downtown, two distinctive properties within the Pyramid Global Hospitality portfolio. Situated in the vibrant heart of Oakland, California, our team members are part of a dynamic and diverse environment where exceptional service and collaboration are at the forefront of everything we do. At both properties, we foster a culture of growth, teamwork, and inclusivity. Whether you're in guest services, food and beverage, or event planning, you’ll have the opportunity to develop your skills and contribute to the success of a people-first organization.
Responsibilities
Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
Set long-term goals and objectives for the hotel and work towards achieving them.
Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
Provide guidance, mentoring, and development opportunities to team members.
Encourage teamwork and open communication across all departments.
Oversee all operational departments including front office, housekeeping, accounting, sales, food and beverage, maintenance, and more.
Ensure smooth day-to-day operations by implementing efficient processes and procedures.
Monitor service quality to maintain the highest standards of guest satisfaction.
Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.
Address guest concerns and feedback promptly, striving for continuous improvement.
Implement initiatives to enhance guest satisfaction and loyalty.
Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
Implement sustainability initiatives to minimize the hotel's environmental impact.
Strong management of capital projects.
Stay updated on local and national regulations related to the hospitality industry and ensure the resort's compliance.
Maintain health and safety standards for guests and staff.
Requirements
A proven track record as a successful leader as a hotel General Manager.
A minimum of 7 years of hospitality experience showing progressive growth.
A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
A minimum of two-years Marriott experience strongly preferred.
Exceptional leadership and communication skills.
Problem-solving abilities and critical thinking skills.
A commitment to meeting all deadlines.
The flexibility to adapt to varying shifts, including weekends and holidays.
A commitment to maintaining a positive and organized work environment.
Qualifications
Hotel General Manager experience.
Strategic planning and execution skills.
Team leadership and mentorship experience.
Operational management experience.
Financial management and budgeting experience.
Guest service and satisfaction experience.
Facilities management experience.
Regulatory compliance knowledge.
Skills
Strategic thinking and planning.
Leadership and team management.
Operational oversight and process implementation.
Financial analysis and budget management.
Customer service and guest satisfaction.
Facilities management and maintenance.
Regulatory compliance and health and safety.
Benefits
Competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits.
Pay
Details TBA
Schedule
Variations based on shift requirements, including weekends and holidays.