General Manager

Responsibilities

• Oversee daily business operations
• Develop and implement revenue growth strategies
• Drive Puttery culture in and out of the venue
• Responsible for training managers and staff for optimum performance and driving sales
• Create and manage budgets
• Control costs and introduce tactical initiatives to prevent losses
• Improve revenue growth by strategically identifying sales opportunities locally
• Hire, train, and coach employees
• Delegate responsibilities to ensure employees grow and develop in their positions
• Employ various initiatives to coach employees to optimize their capabilities
• Evaluate performance and productivity
• Analyze accounting and financial data and manage budgets
• Monitor invoices, money handling procedures, accounting, and bank processes
• Oversee marketing initiatives and special events
• Promote company-sponsored training and growth initiatives
• Develop and maintain good working relationships with a variety of people, including vendors, internal stakeholders, staff, and senior management
• Perform other duties as assigned and requested by Regional Director of Operations

Qualifications and Skills

• Minimum of 3-5 years’ experience managing a complex leisure entertainment concept
• Travel by air and ground transportation unaccompanied and overnight, as necessary
• Work extended hours as required and/or during other busy periods based on business needs
• Operate a personal computer and use required applications
• Read and comprehend complex printed data/information and reports
• Possess excellent verbal and written communication skills
• Effectively prepare and present complex information to members of management
• Exhibit excellent interpersonal and customer service skills
• Show excellent organizational skills and attention to detail
• Show strong analytical and problem-solving skills
• Be proficient in Microsoft Office Suite or similar software
• Have prior experience as a General Manager or Assistant General Manager in a high volume ($8M+ annual) restaurant, hotel, or leisure entertainment facility
• Have proven track record of managing complex budgets and increasing revenue successfully
• Have outstanding verbal and written skills, and experience working with staff on all levels
• Have prior experience managing major projects and supervising day-to-day activities of workers
• Have ability to communicate effectively and efficiently across levels within the organization