General Manager

About the role

The General Manager will partner closely with the SVP and Human Resources, proactively communicating and ensuring compliance with all reporting and operational requirements. This role is responsible for overseeing the local branch and managing key operational processes aligned with business objectives. The General Manager will also leverage corporate HR and executive resources—such as workforce planning tools, strategic hiring initiatives, and Microsoft Office—to implement efficient, data-driven solutions that support organizational goals.

Responsibilities

• Responsible for security operations and customer contract services for the Guarding division
• Maintain performance and operate within fiscal parameters; strong P&L management is a must
• Ensure and maintain sound audit procedures complying with governmental regulations
• Recruit and interview new employees to meet the needs of our guarding clients
• Execute operations and training while maintaining the sound discipline of corporate procedures
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities
• Establish the scheduling requirements for employees/agents under their supervision; make assignments to ensure positions are covered and client needs are met
• Place staff due to call-offs and time off requested
• Train staff, counsel, evaluate, and document employee performance; provide direction through appropriate communication
• Issue disciplinary action and create corrective action plans to assist employees in altering behavior; commend employees for outstanding achievement
• Prepare reports, investigate, respond to questions, and provide documentation
• Follow all safety rules; observe and report any unsafe or hazardous conditions immediately to the proper authority
• Perform other duties as assigned based on the SVP's needs or client activity
• Use proper body mechanics while performing duties
• Demonstrate the ability to think clearly during crisis or high-stress periods
• Possess empathetic abilities in dealing with employees and their questions
• Demonstrate ability to work with others and interact appropriately
• Maintain communication with the team on any changes that may affect operations
• Work with leadership to adapt and apply Prosegur initiatives and programs in a manner that supports local business needs
• Partner with Corporate HR teams on special projects and assignments

Requirements

• Strong ability to multi-task and prioritize urgent staffing needs
• Proven experience in establishing strong relationships with community-based methods
• Strong networking and relationship-building experience
• Excellent written and verbal communication skills
• Self-starter, with the ability to thrive in a fast-paced environment
• Demonstrated proficiency with programs like Microsoft Office, Scheduling Software (Winteam)
• Ability to work independently and with a team

Skills

• Positive, solution-focused attitude
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Thorough knowledge of employment-related laws and regulations
• Proficient with Microsoft Office Suite or related software

Experience

At least 3 to 5 years of experience managing security or related industry operations

P&L Management

Travel Requirements

Travel up to 25%, may include overnight trips