General Manager

About the role

The General Manager is the leader of the Potbelly shop, responsible for creating an environment of belonging and teamwork to make Potbelly a fun place for team members and customers. They should bring their good vibes every day and have a friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment.

Responsibilities

• Train, coach, and develop all shop team members to realize their potential
• Assess staff abilities and create effective development plans
• Interview, select, and hire great people who represent Potbelly Values
• Develop and maintain Good Vibes culture that fosters strong attraction and retention
• Effectively schedule Associates, Certified Trainers, and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Effectively delegate tasks to team and ensure a high standard of execution
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential
• Control cost of goods, variances, and inventories within the shop
• Create a marketing plan and lead local shop marketing to increase sales
• Control assigned P&L line items
• Comply with health and safety standards for food, cleanliness, and safety
• Effectively handle customer complaints/issues
• Other duties as assigned

Requirements

• At least 18 years of age
• Minimum of 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
• Meet all Food Safety requirements within your state and obtain a Food Safety Certification
• Strong written and verbal communication skills
• Ability to thrive in a fast-paced, energetic environment
• Open availability
• Able to maintain deadlines and prioritize while running an effective shift
• Strong organizational skills and ability to multitask
• Comfortable working in a bustling kitchen environment
• Able to manage potential allergens
• Ability to build and develop strong teams and handle conflict resolution
• Strong interviewing skills
• Able to write effective schedules and maintain labor goals
• Microsoft Office skills
• Strong business acumen and ability to understand and interpret financial reports
• Able to stand/walk for 8-9 hours or as needed
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally

Benefits

• Competitive pay with performance-based annual raises
• Medical, Dental, and Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Pay

$60,000 - $65,000 base salary range + bonus potential