General Manager

Pay Transparency

$60,000 - $65,000 base salary range + bonus potential based on location, skills and qualifications. Compensation offered is subject to local wage and hour laws.

About the Role

The General Manager is the leader of the Potbelly shop. They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.

What's In It For You

• Competitive pay with performance-based annual raises
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Requirements

• You are at least 18 years of age
• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for a Leader role
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment

Qualifications & Skills

• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• Strong written and verbal communication skills
• Enjoy problem-solving
• Open availability
• Able to maintain deadlines and prioritize while running an effective shift
• Strong organizational skills and the ability to multitask
• Comfortable working in a bustling kitchen environment (knife skills are a big plus)
• Can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• Able to build and develop strong teams and handle conflict resolution
• Strong interviewing skills
• Able to write effective schedules and maintain labor goals
• Microsoft Office skills
• Strong business acumen
• Ability to understand and interpret financial reports
• Able to stand/walk for 8-9 hours or as needed
• Ability/stamina to work a minimum of 45 hours per week
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally

Job Duties and Functions

• Train, coach, and develop all shop team members to realize their potential
• Assess staff abilities. Create and implement effective development plans
• Interview, select and hire great people who represent Potbelly Values
• Develop and maintain Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Effectively delegate tasks to team and ensure a high standard of execution
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Control cost of goods, variances and inventories within the shop
• Create a marketing plan. Lead local shop marketing to increase sales. A GM ideally is involved in the community, the school and local business, social and not-for-profit activities
• Control assigned P&L line items
• Must spend 80-90% of time on the shop floor in the Front of the House
• Ability to maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Other duties as assigned