General Manager

Who We Are At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction. Today, we’re one of the fastest-growing pool service and renovation companies in Texas, trusted by thousands of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.

Pay

$85,000 – $115,000 Base Salary + Executive Performance Bonus / Profit Sharing

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid Short & Long-Term Disability
• Employee Assistance Programs (EAP) for mental health and wellness
• Paid Time Off (PTO)
• 10 Paid Company Holidays
• Executive Leadership Development & Training Opportunities
• Employee Purpose Plan

Schedule

Full-time: Monday–Friday, 8:00 AM–5:00 PM
In-office start and finish at assigned branch location
Occasional flexibility required to support commercial sales activities, board meetings, or operational needs

Responsibilities

• Sales Growth & Market Expansion: Drive top-line regional revenue. Partner with commercial sales teams to identify new territory opportunities, approve B2B proposals, and build strong relationships with key commercial clients (HOAs, property managers, commercial facilities).
• P&L & Financial Management: Own the regional branch P&L. Establish budgets, monitor gross margins, manage labor/equipment costs, and hit regional revenue and profitability targets.
• Operational Leadership: Oversee daily branch operations, ensuring Service Managers, Repair teams, and field technicians meet strict quality, safety, and service delivery standards.
• Customer Retention & Experience: Serve as the senior point of escalation for high-stakes customer concerns, establishing a culture focused on long-term client trust and account retention.
• Team Leadership & Development: Hire, mentor, and manage branch department heads. Drive accountability, conduct performance reviews, and build a collaborative, high-performing culture.
• Software Adoption & SOPs: Act as the primary regional expert and internal support lead for Poolie's tech stack (HubSpot, Pool Brain, Podium, Slack), ensuring complete team compliance with company SOPs.
• Facility, Fleet & Safety Oversight: Oversee branch warehouse management, fleet vehicle maintenance, inventory audits, and regional OSHA/safety protocol enforcement.

Requirements

• Proven leadership experience as a General Manager, Operations Director, or Branch Manager in home services, commercial trade, or multi-unit operations
• Direct experience managing top-line sales growth, revenue targets, and P&L financial performance
• Strong capability in leading multi-tier teams (managers, supervisors, field staff) and driving accountability
• Demonstrated experience handling high-level client escalations and commercial negotiations
• High comfort with modern business technology (CRMs, routing tools, messaging platforms)
• Valid driver's license with