General Manager

About the role

At Placemakr, we combine the best of apartment living, vacation rentals, and hotel stays into one unique experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in carefully selected neighborhoods. Our tech-enabled buildings offer one-of-a-kind guest experiences and significant value to the underlying real estate.

We believe in collaboration, so our remote-first teams and property leaders gather biannually at various locations across the US. We are seeking collaborative, driven individuals to join us as we expand our presence.

Responsibilities

• Provide hands-on support during escalated issues and instill accountability, ownership, and innovation in your team.
• Lead Manager on Duty shifts and schedule yourself flexibly to impactfully lead your teams, engage with ownership groups, and disrupt traditional methods.
• Embody exceptional communication skills, fostering a "one team" mentality and maintaining a safe, secure, and compliant environment.
• Own the success of people-related initiatives, including hiring, engagement, retention, and development of your team.
• Collaborate with Placemakr’s PX and TA teams on talent acquisition efforts, supporting consistent recruiting and hiring processes and engaging in grassroots or in-person recruiting initiatives.
• Ensure operational and financial excellence by owning your property budget, implementing budgetary initiatives, and following Placemakr SOPs and standards.

Requirements

• A bachelor’s degree in management, business administration, communications, hospitality, or a related field, or commensurate experience.
• Minimum of 3+ years’ experience in a leadership role within multi-family real estate or similar environments.
• Experience with multi-department leadership in the multi-family industry.
• Proven track record with team member relationship issues, retention, engagement, succession planning, performance management, and growth and development initiatives.
• Exceptional verbal and written communication skills, and the ability to deliver clear and professional messages across varying levels of team members and external partners.
• Hands-on leadership and motivation, taking an active role in growing and developing your team.
• Ability to manage cross-functional relationships, competing priorities, and time and resources proactively in a fast-paced, ever-changing environment.

Qualifications

• Legal authorization to work in the United States.
• Age 18 or older.

Skills

• Customer service focus.
• Operational and financial success.
• Leadership and team management.
• Communication and interpersonal skills.
• Problem-solving and decision-making abilities.

Benefits & Perks

• Competitive salary
• Quarterly performance bonus program
• Company stock options
• 401(k) + 4% employer matching program
• Medical, Vision & Dental Insurance plan options
• Flexible Spending Account & Health Savings Account options
• 20 days of paid time off (PTO) per year
• Up to 8 floating holidays per year
• Monthly cell phone reimbursement and health & wellness stipend
• Management Training Program
• Paid Parental Leave
• Paid Life Insurance
• ZayZoon as an option to access your paycheck before your payday
• Discounts to stay at select Placemakr properties all over the US