General Manager

About the Role

As the General Manager, your top priority is fostering an environment where improvements to products, processes, and service are welcomed and encouraged by the team. You will work closely with the AGM to set standards and expectations for the bar staff and management team to follow.

Responsibilities

General

• Involvement, management, and participation in PIns Mechanical Co. space build-out and pre-launch activities.
• Establish relationships with proper vendors and distributors.
• Contribute to the achievement of margins at targeted levels.
• Facilitate Human Resources responsibilities including hiring, training, termination, reviews, scheduling, etc.
• Organize inventory procedures and ensure we are stocked appropriately with product at all times.
• Take responsibility for monitoring, reporting, and correcting all health and safety issues.
• Control profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Oversee the re-creation of drinks/cocktail menus that are new, inspiring, and on brand.
• Oversee Facility Management, including game and equipment maintenance.

Managing Staff

• Foster a positive, productive, and healthy work environment for all staff.
• Conduct training to ensure the staff has strong POS and product knowledge and are able to up-sell.
• Monitor, review, and provide feedback on individuals’ performances.
• Establish appropriate standards and procedures to hold staff at the highest customer experience levels.
• Set and review objectives in line with the performance review and on-boarding process.
• Work to develop team members according to their individual abilities and potential.
• Support colleagues at peak times and undertake any operational duty which might be reasonably required.

Customer Service

• Build sustainable relationships of trust through open and interactive communication.
• Handle complaints; provide appropriate solutions in a timely manner and follow up to ensure resolution.
• Act as a brand ambassador for 16-Bit and ensure values are upheld to both external and internal audiences.
• Provide professional and friendly guest services with a willingness to interact to meet their experience needs.
• Inspire and train team members to anticipate needs and provide outstanding guest service.

Requirements

• Positive attitude and excellent communication skills.
• Ability to meet the physical demands of the position, including walking, standing, and/or lifting heavy items for extended periods of time.
• Available to work a flexible schedule that includes nights and weekends.
• Ability to follow proper cleanliness and hygiene procedures.
• Must work with a sense of urgency while maintaining attention to detail in a fast-paced environment.
• Must have the ability to learn quickly, thoroughly, and in detail; must recognize and adjust to change.
• Ability to think quickly on your feet and be an independent decision-maker while putting the business first.
• Must have the ability to teach, train, coach, and manage team members in an effective manner.

About the Company

Rise Brands is full of diverse, cool people! At Rise Brands, you have an opportunity to be your true, authentic self with the chance to build and advance exciting new brands for years to come.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Employee discount
• Paid training

Schedule

• Weekend availability
• Day shift
• Night shift

Pay

• Bonus pay