General Manager

Essential Duties

• Overtake station labor relations, operations efficiencies, maintenance, facilities, and safety and security
• Keep company goals and customer expectations in mind when overseeing daily operations
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a staff with varied duties to include Shift Managers, Supervisors, and Agents
• Administer administrative duties such as daily/weekly/monthly reports
• Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees
• Conduct employee performance reviews

Job Qualifications And Competencies

• Proven success as a Team Leader with ability to preplan manpower and equipment
• Able to work independently, set and meet own deadlines
• Able to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items

Preferred Qualifications

• Two (2) years supervisory experience, in both Operations and Customer Care
• Working knowledge of Airport Operations Area environment
• Extensive knowledge of QIK, Sabre & Internal Controls Manual (ICM)
• Bachelor’s Degree in Aviation, Business, or related field

Physical Requirements

• Occasional lifting up to 25 pounds

Work Environment

• Standard office environment, use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts
• Some travel may be required