General Manager

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners.

About the role

The General Manager manages the operational activities of the station in accordance with established policies and procedures. This position oversees a staff with varied duties to include Shift Managers, Supervisors, and Agents, and reports to the Regional Manager, Ground Handling.

Responsibilities

• Oversee station labor relations, operations efficiencies, maintenance, facilities, and safety and security
• Keep company goals and customer expectations in mind when overseeing daily operations
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a staff with varied duties to include Shift Managers, Supervisors, and Agents
• Handle administrative duties including daily, weekly, and monthly reports
• Responsible for staff scheduling to include work assignments, rotations, employee breaks, overtime assignment, and back up for absent employees
• Conduct employee performance reviews

Requirements

• Proven success as a Team Leader with ability to preplan manpower and equipment
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items
• Valid driver’s license and clear driving record
• 10-year Criminal History Records Check
• Proof of high school or GED completion
• Minimum 18 years of age

Preferred Qualifications

• Two (2) years supervisory experience, in both Operations and Customer Care
• Working knowledge of Airport Operations Area environment
• Extensive knowledge of QIK, Sabre & Internal Controls Manual (ICM)
• Bachelor’s Degree in Aviation, Business, or related field

Work Environment

• Standard office environment, use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts
• Some travel may be required

Physical Requirements

• Occasional lifting up to 25 pounds

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available

Pay

Starting Rate: $72,000.00/Annual Salary

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.