General Manager

About the role

As one of the fastest growing specialty retailers, PGA TOUR Superstore is dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, we continuously strive to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Responsibilities

• Customer Experience:
  • Lead a confident and knowledgeable team that delivers a differentiated experience for customers, prioritizing them over tasks.
  • Listen and respond to internal and external customers, building strong relationships in the store, organization, and community.
  • Drive change in key areas with the greatest impact on customer experience and use customer feedback to coach/recognize teams.
  • Inspect store pages for accuracy to prevent negative customer experiences.
  • Manage the appearance, cleanliness, and upkeep of the retail building and equipment.
• Operational Excellence:
  • Create and oversee the day-to-day execution of the strategic plan, driving sales and profitability through report analysis.
  • Make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting.
  • Demonstrate corporate citizenship by maintaining compliance with all required company directives, deadlines, publications, standards, meetings, and policies.
  • Ensure compliance with all safety and security policies and procedures.
  • Inspect all schedules for proper allocation and guidelines to support peak traffic times, key holiday events, and weekends.
• Associate Engagement:
  • Promote a FUN, inclusive, and Put People First working atmosphere that encompasses core values with accountability to create a high-performing team.
  • Create and initiate plans that drive improvements in associate engagement and retention.
  • Develop, implement, and monitor store leaders’ Individual Development Plans (IDPs) to ensure future bench strength.
  • Establish performance and development goals for Assistant General Managers and provide mentoring, coaching, and regular feedback.
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
  • Recruit, hire, and retain a passionate team with area-specific knowledge and expertise.
  • Oversee any compensation, disciplinary, or staffing/human resources-related actions by following company standards and policies.

Qualifications and Skills

• Communication: Strong listening and interpersonal skills; good verbal and written communication skills; ability to communicate cross-functionally and set clear expectations.
• Analytical: Strong strategic skills; ability to forecast business needs and develop solutions to complex problems; identify opportunities to increase sales and strengthen operational processes.
• Computer: Advanced computer skills with a working knowledge of the Microsoft Office Suite, including Outlook.
• Accountability: Ability to manage conflict, lead conflict resolution, and hold others accountable.
• Business Acumen: Strong business acumen with complete accountability for P&L management.
• Organization: Ability to organize multiple priorities and allocate resources to meet objectives.
• Leadership: Ability to lead by example and enforce a high standard of customer service.
• Education: Knowledge, skills, and abilities typically acquired through completion of a G.E.D. or high school diploma.
• Experience: Three (3) years of experience in sales, management, or people development. College degree preferred.
• Working Conditions and Physical Demands: Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30 lb. box overhead; ability to work a flexible work week, nights, weekends, and holidays depending on business needs.