General Manager

Key Responsibilities

• Lead a confident and knowledgeable team that delivers a differentiated experience for our customers, prioritizes the customers over tasks, and delivers a welcoming and inspiring experience.
• Listen and Respond to internal and external customers and build strong relationships in the store, organization, and community.
• Drive change in key areas with the greatest impact on customer experience and use customer feedback to coach/recognize teams.
• Inspect store pages for accuracy to prevent any negative customer experience due to incorrect information being provided to customers.
• Manage the appearance, cleanliness, and upkeep of the retail building and equipment to deliver a differentiated customer experience.
• Create and oversee the day-to-day execution of the strategic plan, driving sales and profitability through report analysis and initiating appropriate action necessary to exceed financial goals.
• Make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting.
• Ensure compliance with all safety and security policies and procedures.
• Act as the PGA TOUR Superstore brand ambassador for the community.

Qualifications And Skills Required

• Communication: Strong listening and interpersonal skills; good verbal and written communication skills; ability to communicate cross-functionally.
• Analytical: Strategic skills; ability to effectively forecast business needs and develop comprehensive solutions to complex problems; ability to identify opportunities and solutions to increase sales and strengthen operational processes.
• Computer: Advanced computer skills with a working knowledge of the Microsoft Office Suite, including Outlook.
• Accountability: Skills to manage conflict, lead conflict resolution & hold others accountable.
• Business Acumen: Strong business acumen with complete accountability for P&L management.
• Organization: Ability to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
• Leadership: Ability to lead by example and, through daily actions, enforce a high standard of customer service.
• Education: Completion of a G.E.D. or high school diploma; college degree preferred.
• Experience: Three (3) years of experience in sales, management, or people development.

Working conditions and physical demands

• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Work a flexible work week, and work nights, weekends, and holidays depending on business needs.