General Manager

Key Responsibilities

• Lead a confident and knowledgeable team that delivers a differentiated experience for our customers, prioritizing the customers over tasks, and delivering a welcoming and inspiring experience.
• Listen and respond to internal and external customers and build strong relationships in the store, organization, and community.
• Drive change in key areas with the greatest impact on customer experience and use customer feedback to coach/recognize teams.
• Inspect store pages for accuracy to prevent any negative customer experience due to incorrect information being provided to customers.
• Manage the appearance, cleanliness, and upkeep of the retail building and equipment to deliver a differentiated customer experience.
• Create and oversee the day-to-day execution of the strategic plan, driving sales and profitability through report analysis and initiating appropriate action necessary to exceed financial goals.
• Make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting.
• Ensure compliance with all safety and security policies and procedures.
• Act as the PGA TOUR Superstore brand ambassador for the community.

Qualifications And Skills Required

• Strong communication skills, including listening and interpersonal skills, and the ability to communicate cross-functionally.
• Strategic analytical skills, the ability to forecast business needs, and develop comprehensive solutions to complex problems.
• Advanced computer skills with a working knowledge of the Microsoft Office Suite, including Outlook.
• Accountability for managing conflict, leading conflict resolution, and holding others accountable.
• Business acumen with complete accountability for P&L management.
• Organizational skills to manage multiple priorities and allocate resources to meet objectives.
• Leadership skills to lead by example and enforce a high standard of customer service.
• A GED or high school diploma, with a college degree preferred.
• Three (3) years of experience in sales, management, or people development.