General Manager

Key Responsibilities

• Manage the day-to-day operations of the chocolate retail store.
• Maintain store cleanliness, organization, and visual merchandising standards.
• Open and close the store according to established procedures.
• Monitor cash handling, deposits, and point-of-sale operations.
• Achieve sales goals and profitability targets.
• Analyze sales reports and identify opportunities for growth.
• Develop and implement local marketing and promotional initiatives.
• Build relationships with local businesses and community organizations to increase sales.
• Drive seasonal and holiday sales campaigns.

Team Leadership

• Create work schedules and manage labor costs.
• Conduct performance evaluations and provide coaching.
• Foster a positive, customer-focused work environment.
• Address employee concerns and maintain team morale.

Customer Service

• Deliver exceptional customer experiences consistent with the Peterbrooke brand.
• Resolve customer complaints professionally and promptly.
• Ensure staff members provide knowledgeable product recommendations.
• Promote customer loyalty and repeat business.

Qualifications

• High school diploma or equivalent.
• 3–5 years of retail management experience.
• Proven leadership and team management skills.
• Strong customer service orientation.
• Experience with inventory management and cash handling.
• Excellent communication and organizational skills.
• Ability to work flexible schedules, including weekends and holidays.

Skills & Competencies

• Leadership and team development.
• Sales management.
• Customer relationship management.
• Problem-solving and decision-making.
• Financial and business acumen.
• Time management and multitasking.
• Inventory and operational management.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 40–50 pounds.
• Ability to work in a retail environment with frequent customer interaction.

Compensation & Benefits

• Competitive salary.
• Performance-based bonuses (if applicable).
• Employee discounts.
• Paid time off.
• Health benefits.

About the Role

Peterbrooke Chocolatier is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds.