General Manager

Responsibilities

• Recruit, train, develop and supervise site team, fostering a culture of accountability, professionalism, and high performance
• Meet or exceed financial goals for the property, to include:
• Maintain property occupancy using all available sources
• Timely and accurate preparation and submission of all required financial reporting to Regional Manager, ownership and external partners
• Prepare and manage annual budgets; analyze monthly and quarterly financial reports, identify variances, and implement corrective measures
• Identify & communicate with residents regarding issues affecting their tenancy including arrears/late rent notices/payment plans
• Initiate non-payment & holdover process as appropriate
• Ensure proper renewal and processing of affordable rent subsidies/requirements including, but not limited to: Project and Tenant Based Vouchers, Low Income Housing Tax Credits
• Ensure adherence to established Purchase Order policy and procedures to ensure property budget is followed
• Avoid non-compliance with regulatory requirements
• Register Rent Stabilized apartment with DHCR, as required
• Ensure all required site documentation is prepared and maintained
• Attend file reviews and provide all required documentation
• Review and respond to all Agency Reports/inquiries
• Ensure all required annual notifications and certifications such as bed bug reports, energy grades, window guard & lead based paint notices are prepared, submitted and posted according to law and guidelines
• Manage marketing and leasing activity in accordance with HUD/LIHTC regulations
• Lead all property and file audit preparations, inspections, and follow-up responses
• Maintain tenant files in accordance with applicable regulations including HUD, LIHTC
• Model and maintain a culture of excellent customer service, to include:
• Maintain positive, professional relationships with residents, ownership, vendors, contractors, inspectors, and regulatory bodies
• Respond to emergencies as needed to safeguard residents, assets, and operations
• Attend virtual and in-person ownership meetings, and evening Tenant Association meetings when required
• Manage move-in and move-out inspections with tenants
• Prepare & send lease violation notices, lock out charges/notices
• Cook up timely project and tenant-based voucher lease renewal process
• Cook up lease signing, income certification and subsidy processing
• Cook up with the Social Service provider to make referrals to supportive agencies
• Review incident reports and follow up with tenants/legal/security
• Maintain the property in full code compliance and ensure all violations are promptly addressed and cleared up to prevent fines, including timely certification of corrections with all applicable agencies, to include:
• Ensure work orders are completed accurately and timely with proper documentation
• Maintain a level of cleanliness and security within the property
• Oversee the coordination of building projects and coordinate tenant access
• Address issues that may arise with outside vendors/contractors
• Oversee & coordinate the HQS/ENSPIRE pre-inspection process
• Conduct routine building inspections
• Coordinate and ensure completion of annual unit inspections

Qualifications

Prior HUD and LIHTC experience