General Manager

About the role

Lead with empathy, effective communication, humility, innovation, and financial focus to manage all aspects of hotel operations. As General Manager, you cultivate team synergy to deliver the ultimate guest experience. You belong to a service culture where the regional team and company work for you.

Responsibilities

• Provide leadership and strategic planning to all departments in support of service culture to maximize operations and guest satisfaction.
• Champion brand and company reputation to exceed performance standards.
• Key contributor to financial forecasts and budgets.
• Analyze monthly P&L statements in collaboration with regional accounting and operations teams.
• Optimize revenues (room, F&B, etc.) to maximize profitability throughout the hotel.
• Establish a supportive team environment by providing training & development, coaching & counseling, and mentorship.
• Create an ambitious, fun, and loyal team through effective retention techniques.
• Swiftly recruit top talent through internal and external creativity.
• Attend and contribute to weekly revenue meetings hosted by the in-house regional revenue team.
• Responsible for reporting as required by company, brand and/or other requests.
• Be an active member within the local community, participating in external activities and events through volunteer work.
• Manage all hotel specific accounting duties including payroll adhering to timeliness and accuracy.
• Systems Proficiency: Profit Sword, Hotel Effectiveness, M3, and Hospitality PMS systems.

Qualifications

• Current/prior hotel general manager experience and/or 3+ years hotel rooms/operations and/or sales leadership experience within major brands (Hilton, Marriott, Hyatt, etc.).
• Ability to defuse distressed associates and guests resulting in the best outcome to the situation.
• Ability to learn systems technology.
• Displays a magnitude of professionalism, being your best-self.
• Excellent written, verbal and presentation skills a must.
• Hospitality certifications: CHA, CHRM, CHSP, a plus.

Benefits

• Quarterly bonuses
• Paid time off and vacation reimbursement for R&R
• Health Insurance (1st of the month following hire)
• 401(k) plus ER Match
• EPA
• Cell phone reimbursement
• Hotel travel discounts
• Paid holidays
• Medical, dental, vision, disability, and life insurance
• Employee Assistance Program and Fund