General Manager

Duties And Responsibilities

• Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern.
• Professionally and promptly respond to all customer concerns or issues.
• Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty.
• Oversee training and execution of quality standards.

Qualifications

• Two years successful restaurant management or supervision experience preferred.
• High school diploma (or equivalent) required.
• Serv-Safe/Local/State Food Service Certification.
• Basic accounting including invoice reconciliation and financial statement analysis.
• Cash management skills.
• Bilingual in certain markets.

Functional Skills

• Analytical Skills: effectively uses data to generate insights for operations excellence.
• Planning & Prioritization: highest impact, highest value.
• Financial & Business Acumen.

Company Values

• EVERTYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN - We champion and challenge for a better way in all we do.
• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together.

Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence.
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo.
• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity.

Company Information

• Papa Johns is an equal opportunity employer.
• Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member.
• We also comply with all Right to Work requirements.