General Manager

About the Role

As a Panera General Manager, you help lead an amazing team and a popular neighborhood bakery-cafe to success. You own ultimate accountability for the success of your bakery-cafe by making key decisions and solving problems. You make the Warmth, Belonging, Growth, and Trust of Panera a reality with your team.

Responsibilities

• Build our culture of Warmth, Belonging, Growth, and Trust
• Be an ambassador of our Guiding Values and Behaviors: Warmth for guests (making people smile), Bold thoughts and brave actions (learning, growing, and taking risks), Own it (finding solutions and taking initiative), Win together (working and winning as a team), Inspire and celebrate (having fun and celebrating success), Rooted in respect (seeing the best in others)
• Ensure extraordinary guest experiences by making sure every customer is delighted by the quality of our food, service, staff, and safety measures
• Build customer relationships that lead to long-term, loyal patrons
• Own all aspects of leading, managing, and developing your team: plan and manage staffing needs, shift scheduling, people development, career development, and succession planning
• Lead your cafe through ongoing training, including people development, coaching, planning and prioritization, and creative problem solving
• Hire and train new team members, and keep your team motivated, energized, and engaged
• Manage team performance to ensure your cafe's goals and quality standards are met, while ensuring extraordinary customer service
• Build subject matter experts within your cafe by coaching your managers and associates on certain responsibilities and then delegating those responsibilities to them
• Recognize and celebrate individual and team achievements
• Own the consistent delivery of high-quality operations and service: make sure Panera's standards of excellence are always maintained—and continually improved—at your bakery-cafe
• Upgrade operations as needed
• Motivate your team to meet (and exceed) your bakery-cafe's goals
• Adhere to cafe systems and processes to accomplish day-to-day operations
• Follow company policies and procedures and comply with all state and federal regulations
• Coach team members to ensure the cafe adheres to operational standards
• Ensure food safety standards are fully maintained
• Ensure a healthy and safe culture and workplace for your team
• Grow sales and maximize profitability: execute company and cafe strategies for sales growth and flow-through
• Manage associate labor to support and drive cafe profitability
• Maintain cafe costs and inventory

Qualifications

• Three years management experience (preferred)
• Proven ability to direct, motivate, coach, and develop others in a fast-paced environment
• Proven ability to drive positive results
• Proven ability to run great shifts
• Demonstrated understanding of the business
• ServSafe certification
• At least 18 years of age
• You enjoy people and have great communication skills
• You like the hustle and bustle of the hospitality industry
• You want to lead a fun, energized team that works hard and laughs often
• You can keep cool under pressure and deal with multiple types of people in a calm and fair manner
• You can work flexible hours, including nights and weekends
• You're committed to, and experienced with, health and food safety
• You want to have a positive impact on your customers and community

Benefits & Pay

• Competitive pay
• Eligible for quarterly bonus
• Free meals on shifts
• Career growth opportunities
• Paid vacation & holidays for full-time team members
• Medical, dental, vision, life insurance & 401(k) with match available

Growth Opportunities

• A Path to Success: Our General Managers can continue their career growth by pursuing our Operating Partner Program. While you're helping your team reach their goals, we'll help you meet yours.
• Skills and Training: At Panera, you'll build skills you can use anywhere. Our training can help you succeed in your career—and your life.
• Nationwide Opportunities: We open about 100 new cafes each year—so you'll have plenty of chances to move or grow with us.