General Manager

Responsibilities

• Lead and oversee all aspects of the restaurant operations, including service, food quality, cleanliness, and guest satisfaction.
• Supervise daily operations to ensure excellence in food quality, service, cleanliness, and guest satisfaction.
• Direct and supervise staffing, scheduling, and overall team performance.
• Work on the floor Friday-Tuesday, focusing on staff support and guest experience (including peak weekend shifts).
• Maintain a clean, safe, and well-functioning facility, including all equipment and guest-facing areas.
• Develop and execute local marketing initiatives to grow sales and community presence.
• Lead by example with strong leadership, organization, and decision-making skills.
• Create and maintain a positive, safe, and engaging work environment.
• Team Leadership & Staffing
• Oversee all Front of House staff while supporting Back of House operations.
• Lead all hiring processes and staffing decisions.
• Create schedules and ensure proper coverage for all shifts.
• Own all training and development programs for new and existing team members.
• Conduct performance reviews and provide ongoing coaching and feedback.
• Facilitate continuous training in service, food, alcohol, and team engagement.
• Manage and document disciplinary actions and terminations as needed.
• Service & Product Standards
• Ensure all Over Easy service standards are implemented and consistently upheld.
• Oversee food quality, consistency, and adherence to health and safety guidelines.
• Ensure accuracy, presentation, and timelines of all food and beverages.
• Maintain expert-level knowledge of all menu items, ingredients, and recipes.
• Enforce responsible alcohol service standards, including ID verification and compliance.
• Guest Experience & Community Engagement
• Create a welcoming, energetic, and memorable experience for every guest.
• Oversee reservation and POS systems to ensure smooth operations.
• Handle guest feedback and resolve concerns with professionalism and urgency.
• Recognize and engage with regulars, VIPs, and large parties.
• Develop and manage annual marketing plans and budgets.
• Actively engage with local community to drive business and catering opportunities.
• Stay informed on local events, businesses, and competitors.
• Work Environment
• Ensure full compliance with all health, sanitation, and safety standards.
• Maintain a facility and equipment to Over Easy standards.
• Create a positive, respectful, and fun culture where employees thrive.
• Keep morale high and build a team that enjoys coming to work.
• Maintain a clean, organized, and guest-ready dining environment at all times.
• Protect and elevate the Over Easy brand, including ambiance, music, and overall experience.
• Ensure consistent focus on guest flow and engagement from entry to exit.
• Financial Management
• Own and manage food and beverage cost controls.
• Ensure labor is properly managed and aligned with business needs.
• Monitor budgets, forecasts, and financial performance.
• Analyze and address budget variances.
• Ensure accurate reporting, forecasting, and reverse labor tracking.
• Communication & Presence
• Lead by example with a strong and consistent presence.
• Maintain a reliable and positive attendance record.
• Attend and contribute to weekly manager meetings.
• Complete daily manager logs, reports, and required paperwork.
• Lead daily pre-shifts and communicate expectations daily.
• Respond promptly to emails and communications from leadership and ownership.
• Effectively resolve employee conflicts, guest concerns, and vendor issues.
• Utilize systems such as Paylocity, Restaurant365, Toast POS, and Office 365 to drive results.

Requirements

• Minimum 3 years of restaurant management experience with a team of 10+.
• Must maintain valid Certified Food Protection Manager and Title 4 Manager certifications.
• Strong attention to detail.
• Excellent leadership, organizational, and decision-making skills.
• Able to communicate clearly and effectively.
• Able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Able to work in a standing position for extended periods of time.
• Maintains exceptional hygiene and grooming standards.
• Able to work in a fast-paced environment.
• Passionate about hospitality, team development, and operational excellence.
• Driven to create both an outstanding guest experience and a positive team culture.