General Manager

About the role

The role of General Manager at Hotel Bridgton involves collaborative and visible leadership, overseeing all aspects of the property including operational excellence, team leadership, guest relations, and community engagement.

Responsibilities

• Maintain an active, visible presence on the floor, ensuring high standards of cleanliness, service, and hospitality.
• Recruit, train, and mentor a dedicated team, fostering a culture of professional growth and "extra mile" service.
• Build lasting relationships with guests by being accessible and responsive to their needs.
• Manage budgets, labor costs, and vendor relationships to ensure the long-term profitability and sustainability of the property.
• Act as an ambassador for Bridgton, working closely with local businesses, restaurants, and organizations to integrate the hotel into the town’s vibrant culture.

Requirements

• Proven experience in hotel management (boutique or independent lifestyle hotel experience preferred).
• A "lead by example" mentality; willingness to roll up your sleeves during peak times.
• Strong financial acumen and experience with property management systems (PMS).
• Excellent communication skills and a passion for community-building.
• A deep appreciation for the Maine Lakes Region and the local lifestyle.

Qualifications

• Financial Results, Guest Service Scores, Inspections, and STAR Reports.
• 90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others.

Skills

• Effective listening and communication.
• Initiative.
• Ability to work independently and in teams.
• Ability to lead by example.
• Good judgment and discretion.
• Problem-solving & analytical skills.
• Judgment & discretion - appropriately handle confidential and sensitive information.
• Organizational & time management skills.
• Aptitude & adaptability - ability to learn quickly and adapt to changing priorities and business needs.
• Composure - ability to maintain composure and work under pressure, managing stress to meet business demands.
• Attention to Detail - ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks.
• Computer skills/ technical aptitude - proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems.
• Training - ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely.

Benefits

We offer a comprehensive benefits package including health coverage, dental and vision insurance, FSA and HSA options, 401K plan, paid holidays, earned wage access, and more. We also provide a supportive work environment with a focus on employee well-being.

Pay

Compensation details are confidential and will be discussed during the interview process.

Schedule

The schedule for this position will be determined based on the needs of the hotel and the candidate's qualifications.