General Manager

About the role

The General Manager maximizes hotel value by achieving revenue growth, expense control, excellent guest service and maximization of human resources. The General Manager develops and/or maintains all hotel operations consistent with Olympia Hotel Management values and standards.

Responsibilities

• Maximize hotel value through revenue growth, expense control, and excellent guest service
• Maintain and develop all hotel operations according to Olympia Hotel Management values and standards
• Exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service
• Multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through
• Identify, recommend, and implement best practices in leadership, customer service, people skills, communication, problem-solving, judgment, organizational skills, attention to detail, computer skills, training, and aptitude

Requirements

• Necessary skills: Effective listening and communication, initiative, ability to work independently and in teams, and the ability to lead by example
• Skills Required: Leadership, customer service, people skills, communication skills, problem-solving & analytical skills, judgment & discretion, organizational & time management skills, composure, attention to detail, computer skills/ technical aptitude, aptitude & adaptability, training

Qualifications

• Minimum of 5 years of leadership, management or supervisory experience preferred
• College degree and/or equivalent work experience required
• Performance Measurement: Financial Results, Guest Service Scores, Inspections, and STAR Reports; 90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others

Skills

• Leadership - ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
• Customer Service - deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
• People Skills - ability to collaborate, create rapport, and work effectively with others
• Communication Skills - ability to effectively listen & communicate professionally, both verbally and in writing
• Problem-Solving & Analytical Skills - ability to identify the issue, collect and analyze information to understand the problem and effectively resolve
• Judgment & Discretion - appropriately handle confidential and sensitive information
• Organizational & Time Management Skills - ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
• Aptitude & Adaptability - ability to learn quickly and adapt to changing priorities and business needs
• Composure - ability to maintain composure and work under pressure, managing stress to meet business demands
• Attention to Detail - ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
• Computer skills/ Technical Aptitude - proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems
• Training - ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Benefits

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance.
• Quick Access to Your Paycheck: Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team.

Pay

$140,000-$160,000 per year plus a quarterly bonus plan

Schedule

Not specified