General Manager

About the role

We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality and the Spruce Point Inn, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity.

Responsibilities

• Maximizes hotel value by achieving revenue growth, expense control, excellent guest service and maximization of human resources.
• Develops and/or maintains all hotel operations consistent with Olympia Hotel Management values and standards.

Requirements

• Effective listening and communication
• Initiative
• Able to work independently and in teams
• Able to lead by example

Qualifications

• Necessary skills: Effective listening and communication, initiative, ability to work independently and in teams, and the ability to lead by example.
• Desired skills: Good judgment and discretion, effective problem-solving skills, excellent customer service, collaboration, creation of rapport, working effectively with others, professional communication, identification of issues, collection and analysis of information, recommendation and implementation of best practices, organizational and time management skills, aptitude and adaptability, composure, attention to detail, computer skills/technical aptitude, training, and sharing knowledge.

Skills

• Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
• Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
• People Skills – ability to collaborate, create rapport, and work effectively with others
• Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
• Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
• Judgment & Discretion – appropriately handle confidential and sensitive information
• Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
• Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
• Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
• Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
• Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
• Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Experience / Education

• Minimum of 5 years of leadership, management or supervisory experience preferred, as well as a college degree and/or equivalent work experience required.

Performance Measurement

• Financial Results
• Guest Service Scores
• Inspections
• STAR Reports
• 90 Day performance review
• Ongoing feedback from supervisor
• Attendance
• Productivity
• Feedback from others

Pay

$150,000 - $160,000 per year plus quarterly bonus potential. This is a year-round, full-time position.

Schedule

This is a year-round, full-time position.