General Manager
About the Role
Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Office Managers to join our growing team. We are a leader in dental implant services, known for our exceptional patient care, evidenced by our 50,000+ 5-star Google reviews. With 39 locations across the country, Nuvia has been featured on major news outlets such as Yahoo Finance, ABC, and CBS. Nuvia is an ideal career for any hard working Office Manager who is interested in being a part of life-changing experiences for our patients.
General Managers are an integral part of each Nuvia center, working with administrative, clinical, and sales team members to ensure the success of the center. General Managers optimize the patient schedule to align with production goals and ensure patients are treated efficiently. They are key to ensuring patients have an exceptional treatment experience through excellent communication and managing patient expectations. General Managers coordinate the medical clearance of Nuvia patients, working with Nuvia providers and external clinical offices to ensure patients are cleared for their surgical procedures in a timely manner. The General Manager also manages the administrative team and Dental Assistants, ensuring policies and procedures are adhered to and workflows are efficient.
Pay
$65,000 - $131,000 per year (with bonus potential)
- $65,000 - $75,000 per year base pay
- Up to $4,000 monthly bonuses averaging out to roughly $48,000 per year
- Up to $2,000 quarterly bonuses averaging out to roughly $8,000 per year
Benefits
- Comprehensive health, dental, and vision insurance
- Life insurance
- Short and long-term disability
- 401k with match
- Paid training
- Paid time off (PTO)
- Bereavement leave
- Parental leave
- Employee assistance program
No insurance billing: No more dealing with complicated insurance approvals and billing.
Patient-focused: No more managing from a back office. Nuvia Office Managers are patient-focused, providing the rewarding experience of being part of patients receiving their life-changing smile.
Robust Dental Leadership Structure: Nuvia Office Managers are well supported, receiving support from dedicated Regional Managers who were once Office Managers themselves.
Responsibilities
- Drive a productive and efficient schedule
- Work with the clinical team to ensure patients are cleared for surgery
- Ensure Nuvia’s best practices are in place
- Administer and enforce company policies and procedures
- Work closely with clinical providers to communicate company objectives
- Serve as a point of contact between centralized operations and their center
- Ensure compliance in the center based on OSHA and HIPAA guidelines
- Facilitate training for center staff on new best practices
Qualifications
- 3-5 years of management experience in the dental field
- Familiar with OSHA and HIPAA compliance standards
- Experience with OpenDental management software preferred
- 2+ years of experience as a training facilitator
A Day in the Life
- Patient Scheduling: Schedule patients to optimize efficiency and production
- Medical Clearances: Work with Nuvia providers and external clinical offices to ensure patients are cleared for their surgical procedures in a timely manner
- System Updates: Ensure accuracy of documentation in Nuvia’s operating system to accurately track patient surgeries, outstanding balances, and medical documentation
- Daily Huddles: Perform daily huddles and inspections to facilitate alignment and adequate maintenance of the center
- Communication Management: Collaborate and partner with other departments, such as Compliance, Provider Success, Sales, Payroll, Facility Support, and Patient Experience to ensure operational excellence and alignment
- Miscellaneous Firefighting: Leverage your skills and experience as a manager to troubleshoot and solve daily situations that could negatively impact the patient, your team, or Nuvia