General Manager

NOVO Health Services offers linen management solutions to the healthcare industry, focusing on safety and infection control. We provide partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. Our wide range of service programs offers a variety of options for a seamless, single-source distribution system. NOVO’s regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. As a leading provider of healthcare linen solutions, we deliver a fresh and innovative approach to the industry, improving linen quality while reducing overall program costs for our healthcare partners.

About the role

The General Manager is a key leadership role responsible for the overall performance of a NOVO facility. Reporting to the VP of Operations, this position drives operational excellence across production, safety, quality, maintenance, logistics, and financial performance. This is a high-impact role requiring strong leadership, business acumen, and the ability to deliver results in a fast-paced, production-driven environment. The General Manager will lead teams, optimize operations, and ensure compliance with all regulatory and accreditation standards while supporting NOVO’s continued growth.

Responsibilities

• Lead all aspects of facility operations, including production, quality, safety, maintenance, logistics, and supply chain
• Develop and execute strategic plans aligned with company objectives to drive revenue growth and cost optimization
• Manage full P&L responsibility, including budgeting, forecasting, and financial performance
• Monitor and analyze KPIs to drive data-informed decisions and improve operational outcomes
• Optimize production processes, capacity planning, and inventory management to maximize efficiency and throughput
• Build, lead, and develop high-performing teams, fostering a culture of accountability, engagement, and continuous improvement
• Oversee talent acquisition, training, and performance management initiatives
• Ensure compliance with all applicable regulations, including HIPAA, OSHA, and DOT/FMCSA requirements
• Lead audit readiness, risk management, and accreditation efforts (HLAC and related standards)
• Identify and resolve operational challenges through root cause analysis and continuous improvement methodologies
• Partner with customers and stakeholders to ensure service excellence and strong client relationships

Requirements

• Bachelor’s degree in Industrial Engineering, Business Administration, Mechanical Engineering, or related field
• 5+ years of experience in a General Manager or senior operations leadership role within a production or manufacturing environment
• Proven success in driving operational performance, financial results, and team leadership
• Strong understanding of regulatory compliance (HIPAA, OSHA, DOT/FMCSA)
• Experience in industrial laundry, manufacturing, or similar high-volume production environments preferred
• Excellent leadership, communication, and problem-solving skills
• Proficiency in Microsoft Excel and other business systems

Benefits

• Competitive pay
• Paid holidays
• Paid Time Off Program (PTO)
• 401(k) with employer match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, dental, and vision programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)