General Manager

About the role

The General Manager at Nothing Bundt Cakes leads the team and oversees all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control.

Responsibilities

• Drives sales and profitability while ensuring the highest-quality cakes, a warm, welcoming environment, and superior service are consistently provided to guests.
• Exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community.
• Builds the team’s commitment to guests and the NbC brand through personal growth and bringing joy to people every day.
• Manages multiple priorities, balances tasks, and demonstrates strong follow-up skills.
• Leads with an unwavering guest focus and exhibits strong interpersonal skills, engaging, empowering, and motivating the team.
• Delegates duties, communicates clear expectations, directs others' work, and manages performance.
• Interprets and analyzes business and financial data, identifies areas of strength and improvement, and determines appropriate action plans.
• Creates productivity goals, inventory par levels, and team schedules, and manages costs.
• Ensures compliance with local, state, and federal laws.

Requirements

• High school diploma or GED; post-secondary education is a plus.
• 1-3 years of leadership experience managing teams, business operations, and the guest experience in the retail, hospitality, or foodservice industries.
• Demonstrated success in hiring and developing teams, creating a superior service environment, and achieving financial objectives.
• Experience in creating productivity goals, inventory par levels, and team schedules, and managing costs.
• Foodservice safety training certificate (or required to obtain within 30 days of employment).
• Basic proficiency in Microsoft Word, Excel, and Outlook, with comfort in learning new technologies.
• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Qualifications

• Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.
• Possesses strong problem-solving skills, with the ability to accurately assess situations, identify issues, develop possible solutions, and take appropriate courses of action.
• Demonstrates strong learning agility, with a passion to grow and excel.