General Manager
Store Leadership and Execution
Own store-level revenue, gross profit, and controllable expense performance
Translate regional strategy into disciplined daily execution
Lead consistent operating rhythms including huddles, reporting, and performance reviews
Maintain visible leadership presence across sales and service operations
Build a culture of urgency, professionalism, and accountability
Sales, Parts, and Service Oversight
Drive coordinated execution across sales, parts, and service departments
Hold department leaders accountable to performance standards and KPIs
Monitor sales conversion, service throughput, and inventory discipline
Ensure clean handoffs between departments to maximize revenue capture
Remove operational bottlenecks that limit growth
Financial and Inventory Accountability
Maintain strong command of the store P&L and performance metrics
Monitor revenue trends, gross margins, labor performance, and expenses
Ensure accurate inventory controls across trailers, parts, and service
Partner with regional leadership on budgeting and forecasting
Team Leadership and Development
Recruit, develop, and retain high-performing leaders and team members
Provide coaching, performance management, and succession planning
Build leadership depth to support continued market growth
Customer Experience and Community Presence
Ensure a consistent, professional customer experience across all touchpoints
Address escalated customer concerns and ensure appropriate resolution
Represent the store positively in the local market and community
Support local marketing efforts and partnerships in alignment with company strategy
Operational Discipline and Compliance
Ensure store compliance with all safety, legal, and regulatory requirements
Maintain consistent opening, closing, and security procedures
Ensure systems, processes, and controls are followed accurately
Identify execution gaps and implement corrective actions
Qualifications
- Five or more years of leadership experience in retail, dealership, or multidepartment operations
- Prior experience in trailers, automotive, RV, equipment, or similar industries preferred
- Proven ability to manage revenue, expenses, and operational performance
- Strong people leadership and accountability skills
- Comfortable reading and managing P&L statements
- Strong communication, organization, and decision-making abilities
Pay Structure
Compensation includes a base salary and participation in performance-based incentive plans tied to store revenue, profitability, and execution.