General Manager

Duties and Responsibilities

• Oversees the overall operation of plane loading and unloading, package sortation, and trucking operations and ensures compliance with all client metrics, standards and reporting requirements.
• Works with our unionized subcontractor to ensure the sortation operation is sufficiently staffed
• Supervises all operations to ensure compliance with TSA and DOT requirements
• Compliance with local, state, federal regulations as well company policies and procedures, customer information and security requirements.
• Ensures customer required reports are prepared and issued on time
• Reports on safety, security, and theft incidents
• Demonstrates internal and external customer service
• Print manifest
• Review the flight tracker
• Send stats to leadership
• Ensure correct timesheet is provided for crew
• Ensure leadership sends out scheduled breaks via leadership group chat
• Go over expectations with leadership and administrators
• Ensure all equipment is in working condition
• Ensure administrators start and complete their tasks throughout the shift
• Review Amazon trips via Relay app
• Send out FedEx communication and manifests
• Review Contrails reports
• Review Chime chatrooms
• Ensure supplies are available for crew throughout warehouse
• Review all ramp crew emails
• Correct any ADP timesheet errors
• Get a plan together for end of shift, communicate with floor leaders
• Watch VISTA for any controllable errors
• Have a speech/statement prepared for the debriefing

Qualifications

• Customer service oriented, friendly, helpful, and professional disposition with strong influence leadership skills to work in a fast paced and always changing environment and manage people optimally.
• Experience with commercial driving and sortation process is desired
• Excellent organization, communication (both written and verbal), and interpersonal skills required
• Handle sensitive and confidential information
• Self-motivated, able to multi-task and work effectively under a minimum level of supervision in a fast-paced environment, strong problem-solving skills
• Demonstrate a consistent capability of working cooperatively with others in a team environment
• Must pass drug screening and background checks, which include employer, customer, and/or SIDA background checks
• Must have the legal right to work in the United States