General Manager

About the role

As a MyEyeDr. General Manager, you will cultivate a collaborative working environment with all associate members to provide a personalized eyecare experience for patients. You will achieve this through partnership with your trusted community doctors, vendors, and knowledgeable teams who help our patients see, look, and be their best. As the Office Leader, you will own all aspects of office success, including patient experiences, financial P&L, team member performance and development, and office operations. You’ll have the opportunity to share knowledge and collaborate with your peers and be the ultimate brand ambassador. This role reports to the District Manager. Some evening and weekend shifts are required.

Responsibilities

• Build and foster a purpose-driven team through recruitment, onboarding, and ongoing training and development.
• Have direct responsibility for the financial success of your office by managing behaviors that drive KPI performance.
• Collaborate with doctor(s), home office support, and associate members to provide a seamless patient experience.
• Deliver key performance indicators with flawless execution of patient experiences and provide in-the-moment coaching to other office leaders and team members.
• Maximize Optometric partnerships through participation and involvement in coverage, walk-in availability, and doctor availability.
• Lead Doctor of Optometry business partnership and ongoing relationship.
• Maintain HR policies and compliance to promote a productive and safe work environment for team members and patients.
• Lead performance and development in partnership with the District Manager for all team members.
• Ensure optical merchandise meets standards, patient requirements, and requests.

Requirements

• Undergraduate degree or relevant years of experience serving in a management position (Retail/Hospitality strongly preferred).
• 2+ years in a leadership-facing role serving as the main decision-maker.
• Experience leading two or more employees to help achieve sales and operational objectives.
• Experience driving business and sales operations in a complex, customer-facing, fast-paced environment.
• Effective communicator, detail-oriented, and a strong leader who demonstrates the values of MyEyeDr.
• Upholds exceptional service standards and acts as a mentor to team members and patients.
• A servant leadership style with a strong drive for results, business acumen, and an entrepreneurial spirit.
• Willingness to learn about the industry, product, full-scope optical office roles, and services.
• A natural leader with the ability to coach and inspire team members.
• Team player who is willing to collaborate with all to provide the best patient experience.

Benefits

• Grow and develop your career through role-specific training programs.
• Opportunity to earn bonuses and commission (role-specific).
• Comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance, and more.
• Vision coverage and associate discounts on products.
• 401(k) with competitive company match.
• Accrue PTO and paid holidays from day one.