General Manager

About the role

The General Manager of My Place Hotel oversees a small but dynamic and complex business. This role is ideal for someone who enjoys multitasking and excels in a hands-on environment. With a small team of employees, you'll be involved in every aspect of hotel operations, from strategic planning to daily guest interactions.

Responsibilities

• Lead the development and execution of strategies to drive the hotel's success and achieve long-term goals.
• Oversee many aspects of HR, including hiring, training, scheduling, and managing a small team of diverse employees.
• Ensure that all safety protocols are followed to protect guests, staff, and property.
• Maintain high standards of quality across all areas of the hotel, ensuring that guests receive the best possible experience.
• Oversee the maintenance and upkeep of the hotel, ensuring that everything is in working order and looking its best.
• Build and maintain positive relationships with the local community to enhance the hotel's reputation and drive business.
• Foster a strong connection to the My Place brand by consistently delivering top-notch service and amenities.
• Promote My Place Hotels' loyalty program Stay Rewarded to employees, guests, and community members.
• Manage the hotel's finances and cash handling, ensuring accuracy.
• Aid in driving sales and marketing efforts to promote the property and increase occupancy.
• Make informed decisions that impact the hotel's operations, staff, and guests.
• Serve as the central point of communication, ensuring that all staff are informed, motivated, and working together seamlessly.
• Stay informed about local competition and adjust strategies to keep the hotel ahead in the market.
• Be ready to step in and perform any role within the hotel, including front desk, guest services, night audit, housekeeping, maintenance, shuttle driving, and delivering breakfast-in-bed.

Qualifications

• Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications.
• Strong Communication Skills: Excellent written and verbal communication skills to effectively interact with staff, guests, and community members.
• Organizational Abilities: Strong multi-tasking and organizational skills to keep the hotel running smoothly.
• Technical Understanding: A good grasp of engineering principles to oversee maintenance tasks.
• Dependability: A reliable, professional approach, with consistency and dedication.
• Attention to Detail: A meticulous eye for detail to enforce brand standards.

Physical Demands

• Ability to drive a vehicle and travel by airplane.
• Ability to inspect all areas of the hotel premises.
• Capable of assisting guests in emergency situations.
• Willingness and ability to perform the duties of any hotel position.

Licenses or Certification

• Valid driver's license.

Education and/or Experience

• Bachelor's degree.
• Supervisory Responsibility: Supervise and lead all hotel staff.

Benefits

• Competitive Pay: $75,000-$95,000 per year.
• PTO.
• Health Insurance.
• Direct Deposit.
• Cross-Training.
• Growth Potential.

Why Join Us?

This is a unique opportunity to take charge of a hotel with a hands-on approach, managing everything from the big picture to the small details. If you're excited about the idea of leading a team and playing an active role in every aspect of hotel management, we encourage you to apply.