General Manager

Responsibilities

• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
• Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Carry out periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets its financial, safety and operational expectations.
• Implement, promote and adhere to company policies and procedures.
• Interact with bridges committee to effectuate positive changes to policies, procedures and programs.
• Participate in location(s) labor and employee relations activities.
• Provide insight and information to support location(s) contract renewals.
• Create and present location(s) annual budget.

Qualifications

• Talent Requirements:
• College degree or equivalent business management experience.
• Minimum of five years of recent experience managing paratransit operations or a similar position.
• Demonstrated ability to recruit and develop staff.
• Evidence of building solid relationships with supervisors, peers, and subordinates.
• Demonstrated ability to build and continuously motivate highly effective teams.
• Successful track record in managing budgets and/or profit and loss responsibility.
• Ability to interface with Pace directors, elected officials, and all levels of hourly and salaried staff employees, including senior management.
• Ability to obtain successful results without supervision.
• Labor/union(s) negotiations/expenses expertise.
• MS Office, strong analytical skills, strong written and verbal communication skills, and a high degree of multitasking skills.

Additional duties/responsibilities

Based upon individual contract requirements.

Pay

Starting salary range: $117,000 - $138,000

Benefits

• Healthcare Benefits: PPO Medical (Spouse, dependent children), Medical HSA (Spouse, dependent children), Prescription (Spouse, dependent children), Dental (Spouse, dependent children), Vision (Spouse, dependent children), Telemedicine FSA HSA, Life AD&D, Group Accident, Critical Illness, Hospital Indemnity, LTD, STD, EAP, Retirement Benefits: Company Offered 401(k)