General Manager

Essential Functions

• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Manages recruitment of hourly employees.
• Initiates and follows through on corrective action of hourly employees.
• Ensures development of hourly employees, including maintaining an environment that fosters employee motivation, development and training.
• Ensures all employees follow established guidelines for product quality, availability, and excellence.
• Manages inventory, ordering and receiving.
• P Practices prescribed facility cleanliness, maintenance, and safety practices.
• Manages in compliance with Gatti’s policies and procedures and all local, state and federal regulations.
• Maintains a labor schedule that meets customer demand.
• Maintains weekly paperwork, cleanliness and organization of the office, and with enforcing company policies.
• Maintains product and service quality standards by conducting evaluations and investigating any complaints.
• Initiates corrective action as required.
• Holds employees and self-accountable for methods, standards, and results.

Experience And Skills Required

• A high school diploma or equivalent.
• A college degree is preferred.
• Minimum of two (2) years of management experience in the food service industry, hospitality industry, or retail industry.
• Must be at least 18 years old.
• Strong leadership and guest service skills.
• Sound reasoning and follow-through in decision-making processes.
• Excellent organizational, financial, and problem-solving skills.
• The ability to attract, train, retain, and motivate quality employees.
• The ability to work in a dynamic, fast-paced environment.
• Food safety certification required.

Required Technical Skills

• Exposure to compiling, preparing, and maintaining store level P&L statements, budgets, and cost controls.
• Basic knowledge of PC functions to prepare and various computerized store reports.
• Exposure to handling OSHA, EEOC, FLMA, FLSA, and Health Department matters.
• The ability to communicate effectively, both orally and in writing.
• The ability to coach and direct employees.
• An understanding of “back of house” and “front of house” operations.