General Manager

About the role

Are you looking to build your career in Restaurant Management? Are you passionate about restaurants? Do you like to be part of a team that is competing to win? And have a passion for helping others achieve? You might be just the person we are looking for! At BD's Mongolian Grill, we want you to succeed! Our restaurant offers the best-paid training program in the industry to put you on the road to success.

Responsibilities

• Promotes the company's mission, vision, and values.
• Analyze budget variances and take corrective actions.
• Analyze food and beverage costs.
• Directs and manages shifts effectively with a focus on ensuring all teammates are working effectively in their area of responsibility.
• Ensures customer satisfaction and knowledge of customer recovery strategies.
• Determine staffing requirements, recruit, and maintain staffing level as needed, train and coach teammates.
• Manage teammate performance in accordance with established standards and procedures; ensure teammates know and adhere to established codes of practice.
• Delivers a quality product and experience based on brand standards and operating procedures.
• Conducts effective pre-shift meetings during every shift.
• Maintain teammate records per established standards and procedures.
• Monitor adherence to health, safety, and hygiene standards in kitchen and restaurant.
• Oversee preparation of food and beverage items; ensure adherence to set recipes.
• Ensure quality of food and beverage presentation.
• Interact with customers to establish positive customer relations and to ensure all inquiries and complaints are handled promptly.
• Determine and execute operating improvements.
• Schedule food and beverage deliveries; check the quality of deliveries and documentation.
• Arrange for maintenance and repairs of equipment and services.
• Identify and evaluate competitors.
• Remain current with trends in the restaurant industry.
• Perform other duties as assigned.

Qualifications

• Must be at least 21 years of age.
• High School diploma or the equivalent required. Associate degree or higher preferred.
• Must be able to read and write fluently in English.
• Demonstrated knowledge and experience with managing inventory and cost control is required.
• In-depth working knowledge of alcoholic beverages is required; food preparation and presentation required.
• Experience in restaurant/food service staff management and development is preferred.
• Demonstrated knowledge of basic accounting principles and practices preferred.
• Must be able to demonstrate knowledge of planning and forecasting.
• Must be able to use relevant computer applications (Microsoft word, excel, Outlook; restaurant-specific software including point-of-sale registers and business metric applications).
• ServSafe certification required.

Core Competencies

• Quality Decision-Making - make decisions based on facts, the desired outcome, and potential impact.
• Judgment - willingness to question, explore, form an opinion as to the merits of an issue or situation and then decide on the most effective course of action.
• Problem Analysis and Problem Solving - use critical thinking in identifying the actual problem, root cause, and context, before developing and implementing a solution.
• Planning and Organizing - approach accomplishing work goals and objectives by developing strategy and defining desired end results.
• Communication - exhibit effective verbal and written communication in multiples of settings.
• Customer Service Focus - view internal and external customers as optimally important, seeks to identify customer desires and needs; implements programs and processes to address those desires and needs.
• Teamwork - view self as part of a team, fosters teamwork, with and among others, and is willing to take on major and minor roles as part of a team to add to team's success.
• Adaptability - can change strategy, work processes and procedures, product line, and job-specific focus based on business need.
• Flexibility - can easily move back and forth between different job demands, is able to wear "multiple hats" within a defined space or time frame, for long or short periods of time.
• High Energy Level - exhibits the ability to perform at an optimal level for an extended period, able to exhibit behavior that represents mental, emotional, and physical engagement.
• Stress Tolerance - ability to remain focused and composed when addressing multiple competing priorities, able to give above and beyond for extended periods of time during high-demand periods.

Benefits

Additional benefits offered: Competitive Wages, Bonus Opportunities, Health Benefits, Paid time off after 6 months and increasing with tenure, 401K, and FREE Teammate meals & Discounts. Opportunities for advancement and career growth within.

Pay

Competitive Wages.

Schedule

Regularly work 50 hours per week.

Physical Requirements

• Ability to stand and exert well-paced mobility for up to four (8) hours in length.
• Ability to lift and/or move up to 50 pounds in weight.
• Must possess finger and hand dexterity for using small tools and equipment.
• The workplace may frequently expose the teammates to heat/cold and odors.