General Manager

About the role

Each of our sites is a unique representation of the service we provide to customers, and the culture that drives us to deliver it daily. As a General Manager, you’ll have the opportunity to build and develop the teams known for at Mammoth Holdings. You’ll oversee operations at a site level, ensuring everything runs smoothly, from managing team performance to maintaining our top-of-the-line car washes and delivering a stellar customer experience.

Responsibilities

• Implement local sales strategies through design and training
• Optimize site performance
• Ensure team delivers on commitment to quality service
• Collaborate with multiple teams to drive the success of a growing company

Requirements

• Proven ability to lead operations, preferably in a high-volume, customer-focused service environment
• Commitment to a sales-driven culture and previous experience leading and training teams to promote sales initiatives through superb customer service
• Talent for optimizing team performance, coaching and developing team members to achieve their best
• Understanding of how to engage in sales and marketing strategies to drive customer growth and improve a site's online reputation
• Ability to adapt quickly to changing business needs, including flexing labor during peak times and ensuring the team is always prepared for success
• Excellent communication skills and ability to lead cross-functional teams (including contracted services and technical support) to work collaboratively toward operational goals
• Experience managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high standards for site condition
• Leadership philosophy that emphasizes empowering team members, rather than micromanaging responsibilities
• Passion for community engagement and representing the company in local outreach and marketing efforts
• Track record of building and leading strong, cohesive teams and maintaining a high standard of customer service

Qualifications

• Proven leadership experience in a high-volume, customer-focused service environment
• Previous experience in sales and training teams to promote sales initiatives through superior customer service
• Experience in optimizing team performance and coaching team members to achieve their best
• Understanding of sales and marketing strategies to drive customer growth and improve a site's online reputation
• Experience in managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high standards for site condition
• Passionate about community engagement and representing the company in local outreach and marketing efforts
• Strong track record of building and leading strong, cohesive teams and maintaining a high standard of customer service

Skills

• Leadership and management skills
• Customer service orientation
• Sales and marketing expertise
• Team development and coaching
• Problem-solving and adaptability
• Communication and collaboration skills
• Damage resolution and supply management
• Community engagement and brand representation

Benefits

• Luxury bonus program that can earn up to six figures annually

Pay

• Competitive compensation package

Schedule

• Full-time role
• Hours may vary based on operational needs and will require flexibility to accommodate peak business times

Location

• Full-time role, reporting directly to the Director of Operations