General Manager

About the role

Each of our sites is a unique representation of the service we provide to customers, and the culture that drives us to excel each day. As a General Manager, you’ll oversee operations at a site level, ensuring everything runs smoothly, from managing team performance to delivering a stellar customer experience.

Responsibilities

• Oversee operations at a site level, ensuring everything runs smoothly
• Manage team performance
• Maintain top-of-the-line car washes
• Deliver a stellar customer experience
• Implement local sales strategies (through both design and training)
• Optimize site performance
• Ensure team is delivering on commitment to quality service

Requirements

• Proven ability to lead operations, preferably in a high-volume, customer-focused service environment
• Commitment to a sales-driven culture and ability to lead and train teams to promote sales initiatives through superb customer service
• Talent for optimizing team performance, coaching and developing team members to achieve their best
• Understanding of how to engage in sales and marketing strategies to drive customer growth and improve a site's online reputation
• Ability to adapt quickly to changing business needs, including flexing labor during peak times and ensuring the team is always prepared for success
• Excellent communication skills and ability to lead cross-functional teams (including contracted services and technical support) to work collaboratively toward operational goals
• Experience in managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high standards for site condition
• Leadership philosophy that emphasizes empowering team members, rather than micromanaging responsibilities
• Passion for community engagement and representing the company in local outreach and marketing efforts
• Drive to maintain a high standard of customer service and build and lead strong, cohesive teams

Qualifications

• Proven track record of driving growth and optimizing team performance
• Experience in a similar role or equivalent experience
• Strong interpersonal and communication skills
• Ability to manage and resolve damage claims
• Experience in managing and procuring site supplies
• Experience in leading and training teams to promote sales initiatives
• Experience in implementing and optimizing local sales strategies
• Experience in managing and resolving damage claims
• Experience in maintaining high standards for site condition
• Experience in leading and empowering team members
• Experience in community engagement and local outreach
• Experience in driving customer growth and improving a site's online reputation

Skills

• Leadership
• Team Management
• Sales and Marketing
• Customer Service
• Operational Management
• Problem Solving
• Communication
• Adaptability
• Conflict Resolution
• Community Engagement

Benefits

• Luxurious bonus program that can earn up to six figures annually

Pay

$55-65,000 per year

Schedule

This is a full-time role, reporting directly to the Director of Operations. Hours may vary based on operational needs and will require flexibility to accommodate peak business times.