General Manager

Key Responsibilities

• Fully responsible for the safety and well-being of MA staff; promoting a Safety-First culture; and managing all other aspects of running the station
• Leads and collaborates with the senior team to maintain and enhance appropriate, effective safety and security systems, risk assessments, periodical inspections and audits, operational training programs, planning, operational processes, and service delivery
• Ensures a system for the effective delivery of safety-related briefings and the cascade of safety-related bulletins, alerts, and information
• Participates in the development of station-level budgets
• Ensures the means for proper staffing, planning, and scheduling are in place
• Ensures that processes are sufficient to ensure inventory and accounting for all Company assets, consumable parts, contracted services, and vendor payments
• Fully accountable for the financial performance and compliance with Corporate Governance and Legal aspects of Menzies’ businesses in the station
• Regularly interacts with customers to promote the station and to measure the level of customer satisfaction
• Pursues opportunities for new business and growth of existing services
• Sets up and maintains the station’s Emergency Response Plan (ERP), Emergency Action Plan (EAP), Local Contingency Plan (LCP), Business Continuity Plan (BCP), Spill Prevention, Control and Countermeasure Plan (SPCC), Facility Response Plan (FRP), Environmental Emergency Response Plan (EERP), and/or Storm Water Pollution Prevention Plan (SWPPP)
• Assigns/delegates a Safety, Security, & Compliance Manager/Officer the responsibility for overseeing the implementation of the Menzies Aviation Safety Management System (SMS) and Health & Safety manual (H&S) policies at the base
• Assigns a Principle Manager for all matters relating to Security at the station per the MA Security Manual (SeMS)
• Assigns a primary delegate ensuring compliance with the Menzies Aviation Quality Assurance Manual (QAM)
• Assigns a primary delegate ensuring compliance with the Menzies Aviation Environmental Management System (EMS)
• Aids in the investigation of accidents, injuries, and near misses and cooperates in the preparation of material and evidence for use in hearings, lawsuits, and insurance investigations. Will also evaluate root causes and recommend corrective action; and ensure that corrective actions are implemented and sustained
• Ensures proper administration of the Workers’ Compensation Program (Reed Group in CAN), to include timely reporting, Employee follow-up, and aggressive Return-to-Work promotion
• Leads and motivates hard working teams to deliver excellent quality and productivity
• Directs and motivates Managers to achieve agreed targets
• Reviews leading and lagging indicators of Safety and Operational performance (i.e.: SMART targets, MORSE Dashboards, Audit Findings, Recordable Injuries, Training Completion Reports; Workers Compensation (WC) Rates and Costs; AC Damage Rates and Costs; GSE Damage Rates and Costs; Preventive Maintenance Completion Rates; SmartDrive Coaching Completion Rates; SmartDrive Safety Score; Delay Reports; etc.)
• Conducts routine (weekly) Staff Meetings
• Completes the Manager’s Self-Certifications and other Workplace Inspections (as required)
• Performs routine Performance Appraisals of direct reports and provides constructive feedback for career planning, professional growth, and opportunities for improvement
• Establishes Reward and Recognition programs promoting Safe Behaviors, Procedural Compliance, and Extraordinary Performance
• Ensures the firm, fair, and consistent accountability for compliance with MA work rules and policies

Qualifications

• Bachelor's degree (B.A.) from four-year College or university; or five to ten years related experience and/or training; or equivalent combination of education and experience
• Excellent leadership and people management skills
• Experience in business development, sales and commercial negotiation & pricing
• Wide ranging general management experience, with some years of senior management experience
• Extensive management and/or support service experience, preferably in an into plane fueling or ground equipment fueling environment
• Strong communication and interpersonal skills balanced with a high level of confidence to influence and present at all levels
• Interpersonal skills: Independence, decisiveness and the ability to work accurately and independent of immediate support
• Able to influence, engage and motivate at all levels
• Flexible, determined to succeed and self-motivated
• All applicants must hold requisite employment authority to work in the US
• Must be at least 18 years of age
• Must pass pre-employment drug screen
• Possess and maintain current valid US driver’s license
• Able to proficiently read, write and speak English
• Must be comfortable lifting 70lbs
• Must pass FBI background check and obtain US Customs seal
• Available and flexible to work variable shifts including nights, weekends, and holidays