General Manager

About the role

The ideal Restaurant Manager is enthusiastic, results-driven, and knows how to get the most out of their team to create an Amazing Customer Service environment. They must feel comfortable building a team.

Responsibilities

• Motivates a group of people to act towards achieving a common goal.
• Possesses the combination of personality and leadership skills that makes others want to follow their direction.
• Sets the tone for the restaurant and customer service environment.
• Builds sales and controls costs to deliver optimum business results for a single McDonald's restaurant.
• Develops and executes store marketing plans to maximize sales potential within the community.
• Executes new products and procedures in the restaurant.
• Executes at a high level in managing expenses and meets budgeted targets.
• Uses proper security and safety measures at all times.
• Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
• Manages planned maintenance of equipment to ensure optimal productivity and quality.
• Accurately projects, measures and controls all P&L line items, e.g. food, labor, etc.
• Measures external customer satisfaction and executes plan to improve their satisfaction with their McDonald's experience and increase their loyalty.
• Effectively schedules to build the business on all day parts.
• Maintains all physical plant aspects of the restaurant, including landscaping, building, equipment, etc.
• Ensures all security procedures are executed.
• Recruits, selects, develops and retains an optimum number of crew, maintenance, and management who are enthusiastically dedicated to customer satisfaction.
• Plans and conducts leadership team meetings.
• Completes and presents performance appraisals based on defined goals and objectives for all restaurant team members in a timely manner.
• Knows, enforces, and educates crew on all appropriate policies, labor laws, security and safety procedures.
• Models performance standards for all crew stations and maintenance.
• Works in a unit-producing capacity as needed.
• Executes a plan, based on an employee commitment measurement, to increase employee’s loyalty, satisfaction and pride with the McDonald's experience.
• Manages the development and training of crew and shift management employees, including interviewing applicants for crew and management positions.
• Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting restaurant standards, monitoring safety, security, and profitability, and communicating with the next manager to help prepare him/her to run a great shift, too.
• Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.

Qualifications

• 3 years of relevant experience.

Skills

• Leadership
• Sales
• Guest Count and Profitability
• Operations
• Quality and Food Safety
• Service and Scheduling
• Cleanliness and Security
• People

Benefits

Includes 401(k) with matching, dental, flexible schedule, health insurance, paid time off, vision insurance.

Pay

$40,000.00 - $65,000.00 per year

Schedule

Full-time